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The role of service innovation in the market orientation—new service performance linkage · Study

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ArticleThe role of service innovation in the market orientation—new service performance linkage

Colin C.J. Cheng2012

Article2012

The role of service innovation in the market orientation—new service performance linkage

Colin C.J. Cheng · Dennis W. Krumwiede

205 citations·0/0 files stored·Technovation

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Service and Product Innovation Business Strategies and Innovation Innovation and Knowledge Management

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1988Structural equation modeling in practice: A review and recommended two-step approach.1988On the Evaluation of Structural Equation Models 1986Self-Reports in Organizational Research: Problems and Prospects 1977Estimating Nonresponse Bias in Mail Surveys 2007Mail and internet surveys : the tailored design method 1990The Effect of a Market Orientation on Business Profitability

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2018The influence of inbound open innovation on ambidexterity performance: Does it pay to source knowledge from supply chain stakeholders?2019Service innovation, corporate reputation and word-of-mouth in the banking sector 2017Exploring market orientation, innovation, and financial performance in agricultural value chains in emerging economies 2022Artificial intelligence (AI)-enabled CRM capability in healthcare: The impact on service innovation 2017

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Year2012

Typearticle

Published2012-05-22

VenueTechnovation

ISSN-L0166-4972

Languageen

Citations205

Files0 public / 0

ShelfService and Product Innovation

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doi10.1016/j.technovation.2012.03.006

openalex_workW1977093567

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Customer involvement capability and service firm performance: The mediating role of innovation

2017Knowledge from customer, for customer or about customer: which triggers innovation capability the most?

2020Identification of the factors that influence service innovation in manufacturing enterprises by using the fuzzy DEMATEL method

2016Effects of open innovation and knowledge-based dynamic capabilities on radical innovation: An empirical study