Article2007

The practice of stakeholder dialogue between multinationals and NGOs

Mariëtte van Huijstee · Pieter Glasbergen

139 citations0/0 files storedCorporate Social Responsibility and Environmental Management

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Corporate Social Responsibility Reporting Public Relations and Crisis Communication Corporate Social Responsibility and Sustainability

Abstract

Abstract This paper looks for patterns in the emerging dialogue practice between multinationals and NGOs (non‐governmental organizations). It examines what drives the practice, where stakeholder management is located in the organizational structure, how topics and partners for stakeholder dialogue are selected, which types of dialogue occur and what outcomes they have. The practice is evaluated in terms of the strategic management model and the sustainability model. While strategic management considerations may be recognized in all elements of the dialogue practice, sustainability considerations are less prominent. It is concluded that corporate stakeholder dialogues with environmental NGOs have a high instrumental value for strategic management. For corporate environmental sustainability, however, current dialogues are a possible but not a necessary instrument. Nonetheless, the apparent learning process among the individual participants might be the added value of stakeholder dialogue in sustainability terms. Copyright © 2007 John Wiley & Sons, Ltd and ERP Environment.

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References

2010Strategic management a stakeholder approach 1991The fifth discipline, the art and practice of the learning organization 1996Sensemaking in Organizations 1997Organizational Learning: A Theory of Action Perspective 1995The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications 1995The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications 2006How corporate social responsibility is defined: an analysis of 37 definitions 1979Communication and the Evolution of Society

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