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TQM with quality perception: a system dynamics approach
16 references·7 citing·46 second hop
TQM with quality perception: a system dynamics approach (2006)TQM with quality perception: a system dyn…QFD strategy house: an innovative tool for linking marketing and manufacturing strategies (2004)QFD strategy house: an innova…Influencing the future of TQM: internal and external driving factors (2004)Influencing the future of TQM…National culture and total quality management: empirical assessment of a theoretical model (2003)National culture and total qu…A framework of dynamic CRM: linking marketing with information strategy (2003)A framework of dynamic CRM: l…Information and the Change in the Paradigm in Economics (2002)Information and the Change in…An investigation of the total quality management survey based research published between 1989 and 2000 (2002)An investigation of the total…Total quality management and theory: An exploratory study of contribution (2001)Total quality management and …Critical factors and performance measures of TQM (2001)Critical factors and performa…Business Dynamics: Systems Thinking and Modeling for a Complex World (2000)Business Dynamics: Systems Th…Total quality management in India – perspective and analysis (1999)Total quality management in I…An instrument for measuring total quality management implementation in manufacturing-based business units in India (1999)An instrument for measuring t…Quality management practices: a comparative study between East and West (1998)Quality management practices:…A study of measuring the critical factors of quality management (1995)A study of measuring the crit…World dynamics (1973)World dynamicsThe Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)The Market for "Lemons": Qual…Urban Dynamics (1969)Urban DynamicsAdvantage of low quality in short life cycle products (2019)Advantage of low quality in s…Factors affecting to the purchase and repurchase intention smart-phones of Vietnamese staff (2018)Factors affecting to the purc…Total quality management practices in aquaculture companies: a case from Ghana (2017)Total quality management prac…Investigation into the hierarchical nature of TQM variables using structural modelling (2017)Investigation into the hierar…Warranty of Misinforming as an Option in Product Utilization Process (2016)Warranty of Misinforming as a…Effects of Intrinsic and Extrinsic Product Cues on Consumers' Purchase Intention: A Study of Alcoholic Beverage Consumers in a Developing Country Metropolitan City (2013)Effects of Intrinsic and Extr…The Relationship Between Extrinsic Attributes of Product Quality with Brand Loyalty on Malaysia National Brand Motorcycle/Scooter (2010)The Relationship Between Extr…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)An Instrument for Measuring the Critical Factors of Quality Management (1989)Total quality management as competitive advantage: A review and empirical study (1995)Quality management practices and their impact on performance (2006)The impact of total quality management on innovation (2006)Innovativeness and organizational innovation in total quality oriented firms: The moderating role of market turbulence (2007)Foundations of Behavioral Research (1967)Organizational Theories: Some Criteria for Evaluation (1989)An empirical study of critical factors of TQM in Palestinian organizations (2003)Effect of technological intensity on the relationships among Six Sigma design, electronic-business, and competitive advantage: A dynamic capabilities model study (2005)Six Sigma and Total Quality Management: different day, same soup? 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(1990)The Commitment-Trust Theory of Relationship Marketing (1994)An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon (2004)Customer relationship management: Finding value drivers (2006)A process-oriented perspective on customer relationship management and organizational performance: An empirical investigation (2010)Coefficient Alpha and the Internal Structure of Tests (1951)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)An empirical study of the important factors for knowledge‐management adoption in the SME sector (2005)Total quality management as a forerunner of business innovation capability (2005)Green supply chain management in the electronic industry (2008)Out of the Crisis (1982)Implementing Total Quality Management in Construction Firms (2003)An analytical network process-based framework for successful total quality management (TQM): An assessment of Turkish manufacturing industry readiness (2006)The Mediating Role Of EMS Teamwork As It Pertains To HR Factors And Perceived Environmental Performance (2011)EFFICIENT CAPITAL MARKETS: A REVIEW OF THEORY AND EMPIRICAL WORK* (1970)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix (2008)Signaling Theory: A Review and Assessment (2010)The Fundamental Institutions of China's Reforms and Development (2011)The theory of economic growth (1955)"The Economic Value of Education." (1964)Risk and insurance (1973)The Evolution of Cooperation (1981)Corporate financing and investment decisions when firms have information that investors do not have (1984)The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation (1991)Counterintuitive behavior of social systems (1971)Requiem for Large-Scale Models (1973)Large Corporate Failures as Downward Spirals (1988)Learning in and about complex systems (1994)System Dynamics Modeling for Public Health: Background and Opportunities (2006)Smart cities as corporate storytelling (2014)TOWARD A THEORY OF PARADOX: A DYNAMIC EQUILIBRIUM MODEL OF ORGANIZING. (2011)Artificial Intelligence and Management: The Automation-Augmentation Paradox (2020)Artificial Intelligence and Management: The Automation–Augmentation Paradox (2021)
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References

  • 1970The Market for "Lemons": Quality Uncertainty and the Market Mechanism24,221 cited
  • 2000Business Dynamics: Systems Thinking and Modeling for a Complex World9,354 cited
  • 2002Information and the Change in the Paradigm in Economics1,583 cited
  • 1969Urban Dynamics1,571 cited
  • 1973World dynamics1,470 cited
  • 2002An investigation of the total quality management survey based research published between 1989 and 2000441 cited
  • 1995A study of measuring the critical factors of quality management300 cited
  • 2001Critical factors and performance measures of TQM218 cited
  • 2003A framework of dynamic CRM: linking marketing with information strategy204 cited
  • 2001Total quality management and theory: An exploratory study of contribution110 cited
  • 1999An instrument for measuring total quality management implementation in manufacturing-based business units in India107 cited
  • 1998Quality management practices: a comparative study between East and West86 cited
  • 2004Influencing the future of TQM: internal and external driving factors55 cited
  • 1999Total quality management in India – perspective and analysis46 cited
  • 2004QFD strategy house: an innovative tool for linking marketing and manufacturing strategies

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43 cited
  • 2003National culture and total quality management: empirical assessment of a theoretical model43 cited
  • Cited by

    • 2010The Relationship Between Extrinsic Attributes of Product Quality with Brand Loyalty on Malaysia National Brand Motorcycle/Scooter29 cited
    • 2018Factors affecting to the purchase and repurchase intention smart-phones of Vietnamese staff21 cited
    • 2019Advantage of low quality in short life cycle products17 cited
    • 2017Investigation into the hierarchical nature of TQM variables using structural modelling13 cited
    • 2017Total quality management practices in aquaculture companies: a case from Ghana12 cited
    • 2013Effects of Intrinsic and Extrinsic Product Cues on Consumers' Purchase Intention: A Study of Alcoholic Beverage Consumers in a Developing Country Metropolitan City10 cited
    • 2016Warranty of Misinforming as an Option in Product Utilization Process0 cited