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Analyzing transit service quality evolution using decision trees and gender segmentation
5 references·2 citing·33 second hop
Analyzing transit service quality evolution using decision trees and gender segmentation (2013)Analyzing transit service quality evoluti…KEY FACTORS AFFECTING RAIL SERVICE QUALITY IN THE NORTHERN ITALY: A DECISION TREE APPROACH (2014)KEY FACTORS AFFECTING RAIL SE…A classification tree approach to identify key factors of transit service quality (2012)A classification tree approac…Modelling user perception of bus transit quality (2010)Modelling user perception of …A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)A methodology for evaluating …Managing valuable Taiwanese airline passengers using knowledge discovery in database techniques (2007)Managing valuable Taiwanese a…Multivariate analysis of public transport quality: a case study in a medium-sized Brazilian city (2022)Multivariate analysis of publ…Is a Mile for One a Mile for All? (2022)Is a Mile for One a Mile for …Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Drivers of customer satisfaction with public transport services (2015)Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit (2016)Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service (2018)Five imperatives for improving service quality (1991)Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)The quality of service desired by public transport users (2010)Relationships between rail passengers’ satisfaction and service quality: a framework for identifying key service factors (2014)Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory (2018)Measuring service quality from unstructured data: A topic modeling application on airline passengers’ online reviews (2018)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Understanding attitudes towards public transport and private car: A qualitative study (2007)Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares (2015)A Service Quality Model and its Marketing Implications (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The evaluation of airline service quality by fuzzy MCDM (2002)AN EMPIRICAL STUDY OF BEHAVIOURAL INTENTIONS IN THE TAIWAN HOTEL INDUSTRY (2009)Knowledge management capability, customer relationship management, and service quality (2016)Establishing high value markets for data-driven customer relationship management systems (2018)Variabilità e mutabilità (1912)Perceived service quality in bus transit service: A structural equation approach (2013)Perceived Service Quality, Customer Satisfaction, and Behavioral Intentions (2015)The effects of service quality, image, and customer satisfaction on customer complaints and loyalty in high-speed rail service in Turkey: a proposal of the structural equation model (2016)The Impact of Service Quality and Customer Satisfaction on Reuse Intention in Urban Rail Transit in Tianjin, China (2020)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Modal share changes due to COVID-19: The case of Budapest (2020)The effect of COVID-19 and subsequent social distancing on travel behavior (2020)A multinomial logistic regression model for public transportation use in a medium-sized Brazilian city (2023)Transport challenges in Brazil and research opportunities (2024)Analysis of public transport quality indicators considering the configuration of routes (2025)Gender planning in the third world: Meeting practical and strategic gender needs (1989)The social shaping of technology (1996)Synthesising qualitative and quantitative evidence: A review of possible methods (2005)
this work references cited by second hop

References

  • 2010A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view429 cited
  • 2010Modelling user perception of bus transit quality340 cited
  • 2012A classification tree approach to identify key factors of transit service quality193 cited
  • 2014KEY FACTORS AFFECTING RAIL SERVICE QUALITY IN THE NORTHERN ITALY: A DECISION TREE APPROACH108 cited
  • 2007Managing valuable Taiwanese airline passengers using knowledge discovery in database techniques51 cited

Cited by

  • 2022Multivariate analysis of public transport quality: a case study in a medium-sized Brazilian city13 cited
  • 2022Is a Mile for One a Mile for All?6 cited

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