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The impact of perceived innovativeness on maintaining a buyer–seller relationship in health care markets: A cross-cultural study
16 references·3 citing·35 second hop
The impact of perceived innovativeness on maintaining a buyer–seller relationship in health care markets: A cross-cultural study (2011)The impact of perceived innovativeness on…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)The Predictive Validity of Mu…Formative Versus Reflective Indicators in Organizational Measure Development: A Comparison and Empirical Illustration (2006)Formative Versus Reflective I…Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2002)Culture's Consequences: Compa…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Modern Methods for Business Research (1998)Modern Methods for Business R…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Foundations of social theory (1990)Foundations of social theorySERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Culture's Consequences: International Differences in Work-Related Values. (1983)Culture's Consequences: Inter…Culture's Consequences: International Differences in Work-Related Values (1981)Culture's Consequences: Inter…The role of national institutions in the effects of consumers’ perceived customer orientation and firm innovativeness (2023)The role of national institut…B2B marketing strategies in healthcare management: intellectual structure and research trends (2021)B2B marketing strategies in h…Determinants of customer perceived online shopping logistics service quality value: an empirical study from China (2018)Determinants of customer perc…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? 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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2002Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations21,666 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1981Culture's Consequences: International Differences in Work-Related Values20,532 cited
  • 1990Foundations of social theory16,594 cited
  • 1983Culture's Consequences: International Differences in Work-Related Values.15,062 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1998Modern Methods for Business Research6,534 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 2006Formative Versus Reflective Indicators in Organizational Measure Development: A Comparison and Empirical Illustration3,409 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 2007The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs3,094 cited

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2014
Satisfaction: A Behavioral Perspective on the Consumer
3,003 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
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    • 2018Determinants of customer perceived online shopping logistics service quality value: an empirical study from China24 cited
    • 2023The role of national institutions in the effects of consumers’ perceived customer orientation and firm innovativeness13 cited
    • 2021B2B marketing strategies in healthcare management: intellectual structure and research trends12 cited