Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Hybrid Models Using Unsupervised Clustering for Prediction of Customer Churn

14 references·16 citing·37 second hop

FromToDepth

this work references cited by second hop

References

1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,948 cited
2005Information Processing View of Organizations: An Exploratory Examination of Fit in the Context of Interorganizational Relationships619 cited
1999Building Data Mining Applications for CRM599 cited
2005Applying data mining to telecom churn management514 cited
2002Data mining techniques for customer relationship management508 cited
2002Turning telecommunications call details to churn prediction: a data mining approach460 cited
2006Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques432 cited
2003A novel evolutionary data mining algorithm with applications to churn prediction348 cited
2000Predicting subscriber dissatisfaction and improving retention in the wireless telecommunications industry347 cited
2006CRM at a pay-TV company: Using analytical models to reduce customer attrition by targeted marketing for subscription services241 cited
2005A hybrid sales forecasting system based on clustering and decision trees185 cited
2006Toward a hybrid data mining model for customer retention120 cited
2006

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

An Empirical Analysis of the Value of Complete Information for eCRM Models1

84 cited

Cited by

2017An efficient system for customer churn prediction through particle swarm optimization based feature selection model with simulated annealing63 cited
2017Intelligent churn prediction for telecom using GP-AdaBoost learning and PSO undersampling63 cited
2017Improved credit card churn prediction based on rough clustering and supervised learning techniques61 cited
2011Mining churning behaviors and developing retention strategies based on a partial least squares (PLS) model58 cited
2018Computing efficient features using rough set theory combined with ensemble classification techniques to improve the customer churn prediction in telecommunication sector46 cited
2020Social Network Analysis and Churn Prediction in Telecommunications Using Graph Theory43 cited
2013Customer Churn Prediction in Telecommunication A Decade Review and Classification40 cited
2022Predicting customer churn: A systematic literature review38 cited
2012Customer churn prediction for telecommunication: Employing various various features selection techniques and tree based ensemble classifiers35 cited
2018Hybrid PPFCM-ANN model: an efficient system for customer churn prediction through probabilistic possibilistic fuzzy clustering and artificial neural network35 cited
2015Comparison of Decision Trees with Rényi and Tsallis Entropy Applied for Imbalanced Churn Dataset26 cited
2013A comparative study of hybrid machine learning techniques for customer lifetime value prediction25 cited
2022Boost customer churn prediction in the insurance industry using meta-heuristic models22 cited
2024Hybrid black-box classification for customer churn prediction with segmented interpretability analysis21 cited
2014Neighborhood Cleaning Rules and Particle Swarm Optimization for Predicting Customer Churn Behavior in Telecom Industry20 cited
2017Improved Churn Prediction Based on Supervised and Unsupervised Hybrid Data Mining System19 cited