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ArticleReducing Consumers’ Perceived Risk through Banking Service Quality Cues in Taiwan

Tser‐Yieth Chen2005

Article2005

Reducing Consumers’ Perceived Risk through Banking Service Quality Cues in Taiwan

Tser‐Yieth Chen · Hong‐Sheng Chang

67 citations·0/0 files stored·Journal of Business and Psychology

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Technology Adoption and User Behaviour

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1977Estimating Nonresponse Bias in Mail Surveys 1977Estimating Nonresponse Bias in Mail Surveys 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations 1983Advances in Consumer Research 1982Book Review Nisbett, R. , & Ross, L.Human inference: Strategies and shortcomings of social judgment.Englewood Cliffs, N.J.: Prentice-Hall, 1980.1994A Model of Perceived Risk and Intended Risk-Handling Activity

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2013How service quality influences brand equity 2017MODIFIED SERVQUAL MODEL AND EFFECTS OF CUSTOMER ATTITUDE AND TECHNOLOGY ON CUSTOMER SATISFACTION IN BANKING INDUSTRY: MEDIATION, MODERATION AND CONDITIONAL PROCESS ANALYSIS 2011Municipal Service Quality and Citizen Satisfaction in Southern Thailand 2016The Relationship of Customer Perceived Risk and Customer Satisfaction 2009Discussion on the Dimensions of Consumers' Perceived Risk in Mobile Service

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Year2005

Typearticle

Published2005-06-01

VenueJournal of Business and Psychology

ISSN-L0889-3268

Languageen

Citations67

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/s10869-005-4523-5

openalex_workW1978523970

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2023Risk perception and adoption of digital innovation in mobile stock trading

2014Virtually Compatible or Risky Business? Investigating Consumers’ Proclivity Toward Online Banking Services