SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Reducing Consumers’ Perceived Risk through Banking Service Quality Cues in Taiwan
16 references·9 citing·36 second hop
Reducing Consumers’ Perceived Risk through Banking Service Quality Cues in Taiwan (2005)Reducing Consumers’ Perceived Risk throug…The role of perceived risk in the quality-value relationship: A study in a retail environment (1999)The role of perceived risk in…The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development (1997)The impact of customer satisf…A Model of Perceived Risk and Intended Risk-Handling Activity (1994)A Model of Perceived Risk and…Perceived Risk: Further Considerations for the Marketing Discipline (1993)Perceived Risk: Further Consi…Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Effects of Price, Brand, and …A Test of Services Marketing Theory: Consumer Information Acquisition Activities (1991)A Test of Services Marketing …The Impact of Services versus Goods on Consumers' Assessment of Perceived Risk and Variability (1990)The Impact of Services versus…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Advances in Consumer Research (1983)Advances in Consumer ResearchBook Review Nisbett, R. , & Ross, L.Human inference: Strategies and shortcomings of social judgment.Englewood Cliffs, N.J.: Prentice-Hall, 1980. (1982)Book Review Nisbett, R. , & R…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Components of perceived risk in product purchase: A cross-validation. (1974)Components of perceived risk …Introduction to Psychological Measurement (1970)Introduction to Psychological…Consumer Behavior as Risk Taking (1960)Consumer Behavior as Risk Tak…Risk perception and adoption of digital innovation in mobile stock trading (2023)Risk perception and adoption …MODIFIED SERVQUAL MODEL AND EFFECTS OF CUSTOMER ATTITUDE AND TECHNOLOGY ON CUSTOMER SATISFACTION IN BANKING INDUSTRY: MEDIATION, MODERATION AND CONDITIONAL PROCESS ANALYSIS (2017)MODIFIED SERVQUAL MODEL AND E…The Relationship of Customer Perceived Risk and Customer Satisfaction (2016)The Relationship of Customer …Virtually Compatible or Risky Business? Investigating Consumers’ Proclivity Toward Online Banking Services (2014)Virtually Compatible or Risky…Service Quality towards Customer Loyalty in Malaysia‟s Domestic Low Cost Airline Services (2013)Service Quality towards Custo…How service quality influences brand equity (2013)How service quality influence…What Do Young Intellectuals Look For in a Bank? An Empirical Analysis of Attribute Importance in Retail Bank Selection (2011)What Do Young Intellectuals L…Municipal Service Quality and Citizen Satisfaction in Southern Thailand (2011)Municipal Service Quality and…Discussion on the Dimensions of Consumers' Perceived Risk in Mobile Service (2009)Discussion on the Dimensions …Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Consumer patronage and risk perceptions in Internet shopping (2003)Customer repurchase intention (2003)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Pricing: Making Profitable Decisions (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer perceived value: The development of a multiple item scale (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Judgment under Uncertainty: Heuristics and Biases (1975)Judgment Under Uncertainty: Heuristics and Biases. (1984)Prospect theory: An analysis of decision under risk (1988)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Predicting e-services adoption: a perceived risk facets perspective (2003)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study (2004)Introduction (2007)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)Gender schema theory: A cognitive account of sex typing. (1981)An advocacy coalition framework of policy change and the role of policy-oriented learning therein (1988)International Norm Dynamics and Political Change (1998)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1 (2007)Customer Contributions to Quality: A Different View of the Customer-Oriented Firm (1996)Destination Image, Self-Congruity, and Travel Behavior: Toward an Integrative Model (2000)What is Interactivity and is it Always Such a Good Thing? Implications of Definition, Person, and Situation for the Influence of Interactivity on Advertising Effectiveness (2002)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys10,334 cited
  • 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
  • 1983Advances in Consumer Research2,879 cited
  • 1982Book Review Nisbett, R. , & Ross, L.Human inference: Strategies and shortcomings of social judgment.Englewood Cliffs, N.J.: Prentice-Hall, 1980.2,816 cited
  • 1994A Model of Perceived Risk and Intended Risk-Handling Activity2,037 cited
  • 1960Consumer Behavior as Risk Taking1,879 cited
  • 1999The role of perceived risk in the quality-value relationship: A study in a retail environment1,675 cited
  • 1991A Test of Services Marketing Theory: Consumer Information Acquisition Activities1,550 cited
  • 1993Perceived Risk: Further Considerations for the Marketing Discipline1,349 cited
  • 1997The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development1,340 cited
  • 1970Introduction to Psychological Measurement1,071 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1990The Impact of Services versus Goods on Consumers' Assessment of Perceived Risk and Variability811 cited
  • 1974Components of perceived risk in product purchase: A cross-validation.698 cited
  • Cited by

    • 2013How service quality influences brand equity67 cited
    • 2017MODIFIED SERVQUAL MODEL AND EFFECTS OF CUSTOMER ATTITUDE AND TECHNOLOGY ON CUSTOMER SATISFACTION IN BANKING INDUSTRY: MEDIATION, MODERATION AND CONDITIONAL PROCESS ANALYSIS52 cited
    • 2011Municipal Service Quality and Citizen Satisfaction in Southern Thailand38 cited
    • 2016The Relationship of Customer Perceived Risk and Customer Satisfaction30 cited
    • 2009Discussion on the Dimensions of Consumers' Perceived Risk in Mobile Service20 cited
    • 2013Service Quality towards Customer Loyalty in Malaysia‟s Domestic Low Cost Airline Services20 cited
    • 2011What Do Young Intellectuals Look For in a Bank? An Empirical Analysis of Attribute Importance in Retail Bank Selection20 cited
    • 2023Risk perception and adoption of digital innovation in mobile stock trading19 cited
    • 2014Virtually Compatible or Risky Business? Investigating Consumers’ Proclivity Toward Online Banking Services11 cited