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HR outsourcing and service quality: theoretical framework and empirical evidence
16 references·2 citing·28 second hop
HR outsourcing and service quality: theoretical framework and empirical evidence (2011)HR outsourcing and service quality: theor…The Core Competence of the Corporation (2006)The Core Competence of the Co…Virtual HR: Strategic human resource management in the 21st century (1998)Virtual HR: Strategic human r…THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)THE IMPACT OF HUMAN RESOURCE …THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)THE IMPACT OF HUMAN RESOURCE …Peer Pressure and Partnerships (1992)Peer Pressure and PartnershipsMeasuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Special Theory Forum The Resource-Based Model of the Firm: Origins, Implications, and Prospects (1991)Special Theory Forum The Reso…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Task Complexity: A Review and Analysis (1988)Task Complexity: A Review and…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…The Economic Institutions of Capitalism (1987)The Economic Institutions of …Task complexity as a moderator of goal effects: A meta-analysis. (1987)Task complexity as a moderato…Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Servqual : a multiple-item sc…A resource‐based view of the firm (1984)A resource‐based view of the …Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Markets and Hierarchies: Anal…The Nature of the Firm (1937)The Nature of the FirmStrategic outsourcing in SMEs (2019)Strategic outsourcing in SMEsHuman Resource Outsourcing Success (2014)Human Resource Outsourcing Su…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Firm Resources and Sustained Competitive Advantage (1991)The balanced scorecard : measures that drive performance (1992)DOES STAKEHOLDER ORIENTATION MATTER? THE RELATIONSHIP BETWEEN STAKEHOLDER MANAGEMENT MODELS AND FIRM FINANCIAL PERFORMANCE. (1999)The Human Resource Architecture: Toward a Theory of Human Capital Allocation and Development (1999)Firm resources and sustained competitive advantage (2004)Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System (2004)Positioning: The Battle for Your Mind (1981)The Concept of Corporate Strategy (1987)The Theory of the Growth of the Firm (1995)Specification Tests in Econometrics (1978)MODES OF THEORIZING IN STRATEGIC HUMAN RESOURCE MANAGEMENT: TESTS OF UNIVERSALISTIC, CONTINGENCY, AND CONFIGURATIONS. PERFORMANCE PREDICTIONS. (1996)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON PERCEPTIONS OF ORGANIZATIONAL PERFORMANCE. (1996)The cornerstones of competitive advantage: A resource‐based view (1993)Dynamic capabilities and strategic management (1997)Dynamic capabilities: what are they? (2000)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Separation of Ownership and Control (1983)The Commitment-Trust Theory of Relationship Marketing (1994)A Survey of Corporate Governance (1997)
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References

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487 cited
  • 1998Virtual HR: Strategic human resource management in the 21st century454 cited
  • Cited by

    • 2019Strategic outsourcing in SMEs25 cited
    • 2014Human Resource Outsourcing Success20 cited