Balanced system for knowledge process management in SMEs

Kerstin Fink · Christian Ploder

32 citations0/0 files storedJournal of Enterprise Information Management

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Knowledge Management and Sharing Innovation and Knowledge Management Knowledge Management and Technology

Abstract

Purpose The specific challenges which small and medium‐sized enterprises (SMEs) face lead to a special knowledge management system with harmonised methods and supporting software tools. This paper seeks to address this issue. Design/methodology/approach A theoretical framework is proposed as a layer concept to describe the special situation of knowledge management in SMEs. Based on this framework empirical studies were conducted in German‐speaking countries to find out the relevant methods and tools supporting knowledge management in SMEs. Findings The outcome of the empirical study describes methods of knowledge management supporting the four key knowledge processes in SMEs, i.e. knowledge identification, knowledge acquisition, knowledge distribution and knowledge preservation. The results are explained in the developed “TechnicalSocialSocialTechnical Model” (TSST Model), which is a balanced system for technical and social knowledge applications. Research limitations/implications The empirical study presented provides a model for knowledge management support in SMEs in German‐speaking countries. Further research will expand the empirical data on an international focus. Originality/value The developed TSST Model is currently used for the implementation of knowledge management systems in Austrian SMEs. The developed TSST Model functions as a decision support framework for SMEs to select technical and social knowledge methods according to the corresponding knowledge processes.

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References

1998The Knowledge-Creating Company 1997The Knowledge-creating company: How Japanese companies create the dynamics of innovation 1998Working knowledge: how organizations manage what they know 1993Reengineering the corporation: A manifesto for business revolution 1996The knowledge-creating company: How Japanese companies create the dynamics of innovation 1993Process innovation: reengineering work through information technology 1997The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets 1993Reengineering the Corporation

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2014Contextual factors affecting knowledge management diffusion in SMEs 2015The Roles of Learning in Stimulating Knowledge Sharing at SMEs 2011Information and knowledge sharing trends of small and medium-sized enterprises in the Western Cape, South Africa 2020The four stages of the knowledge sharing process in SMEs

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