Dilemmas in the daily work of social insurance officers

Gunnel K. E. Hensing · Toomas Timpka · Kristina A. E. Alexanderson

62 citations0/0 files storedInternational Journal of Social Welfare

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Social Work Education and Practice Public Policy and Administration Research Medical Practices and Rehabilitation

Abstract

Social insurance officers, through their work with rehabilitation, have become an important part of the welfare state. The aim of this study was to explore the nature of the dilemmas they experience in their daily work using the critical incident technique. Dilemmas reported concerned 1) cooperation with other agents in the rehabilitation process, 2) internal social insurance routines and 3) direct client management. Consequences of dilemmas were delayed handling, extra work, emotional strain and ethical conflicts. The dilemmas were handled through continued rehabilitation, coordination measures and decision‐making. The findings showed the division of medical investigation and benefit decision in two authorities, the lack of education in behavioral sciences among the officers and divergent goals in different authorities. Further studies are needed on the rehabilitation process as well as the daily practice of social insurance officers.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 62 citations exist upstream.

References

1948The Theory of Social and Economic Organization.1981Street-Level Bureaucracy: Dilemmas of the Individual in Public Services 1954The critical incident technique.2007Critical Incident Technique

Cited by

2009Inter‐organizational collaboration projects in the public sector: a balance between integration and demarcation 2005Locus of control and its relation to working life : studies from the fields of vocational rehabilitation and small firms in Sweden 2007Swedish social insurance officers' experiences of difficulties in assessing applications for disability pensions – an interview study 2003Confronting unemployment in a street-level bureaucracy: jobcentre staff and client perspectives 2005Do systematic multiprofessional rehabilitation group meetings improve efficiency in vocational rehabilitation?2005Health, quality of life, social network and use of health care: A comparison between those granted and those not granted disability pensions 2012How can we study the integration of networks among human service organizations? Some lessons from organizational sociology

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.