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Dilemmas in the daily work of social insurance officers

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References

1948The Theory of Social and Economic Organization.11,300 cited
1981Street-Level Bureaucracy: Dilemmas of the Individual in Public Services8,971 cited
1954The critical incident technique.8,184 cited
2007Critical Incident Technique5,287 cited

Cited by

2009Inter‐organizational collaboration projects in the public sector: a balance between integration and demarcation47 cited
2005Locus of control and its relation to working life : studies from the fields of vocational rehabilitation and small firms in Sweden28 cited
2003Confronting unemployment in a street-level bureaucracy: jobcentre staff and client perspectives26 cited
2007Swedish social insurance officers' experiences of difficulties in assessing applications for disability pensions – an interview study26 cited
2005Do systematic multiprofessional rehabilitation group meetings improve efficiency in vocational rehabilitation?19 cited
2005Health, quality of life, social network and use of health care: A comparison between those granted and those not granted disability pensions18 cited
2012How can we study the integration of networks among human service organizations? Some lessons from organizational sociology16 cited

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