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Wiring and growing the technology of international services marketing
8 references·1 citing·33 second hop
Wiring and growing the technology of international services marketing (1999)Wiring and growing the technology of inte…Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination (1998)Assessing the Theatrical Comp…Applications of impression management and the drama metaphor in marketing: an introduction (1996)Applications of impression ma…Managing in the marketspace (1995)Managing in the marketspaceTracking the evolution of the services marketing literature (1993)Tracking the evolution of the…Paradigm Shift: The New Promise of Information Technology (1993)Paradigm Shift: The New Promi…The intelligent enterprise a new paradigm (1992)The intelligent enterprise a …Intelligent Enterprise: A Knowledge and Service Based Paradigm for Industry (1992)Intelligent Enterprise: A Kno…Lila: An Inquiry into Morals (1991)Lila: An Inquiry into MoralsRESEARCH ON INTERNATIONAL SERVICE MARKETING: ENRICHMENT AND CHALLENGES (2005)RESEARCH ON INTERNATIONAL SER…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer satisfaction with services: putting perceived value into the equation (2000)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)The Presentation of Self in Everyday Life. (1956)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Student Attitudes Toward College Courses: An Examination of Influences and Intentions (2006)Co‐creation of Value by Open Innovation: Unlocking New Sources of Competitive Advantage (2013)Meaning transfer in celebrity endorsements: an explanation using metaphors (2016)Effects of Theatrical Elements on Experiential Quality and Loyalty Intentions for Theme Parks (2008)The impact of other‐customer failure on service satisfaction (2008)The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings (2016)The Presentation of Self in Everyday Life (2023)Service management and marketing: managing the moments of truth in service competition (1990)Building a new academic field—The case of services marketing (1993)In pursuit of authentic school leadership practices (2001)Naturalistic Decision Making and Macrocognition (2017)World Ordering (2019)An Organizational Learning Framework: From Intuition to Institution (1999)Tacit Knowledge, Organizational Learning and Societal Institutions: An Integrated Framework (2000)Effects of problem-based learning: a meta-analysis (2003)Measuring the Extent of EDI Usage in Complex Organizations: Strategies and Illustrative Examples* (1996)Bridging User Organizations: Knowledge Brokering and the Work of Information Technology Professionals1 (2004)How Does Enterprise Architecture Add Value to Organisations? (2011)Do electronic marketplaces lower the price of goods? (1998)Innovation strategies and technology for experience-based tourism (2002)Past, Present, and Future of Electronic Word of Mouth (EWOM) (2020)The knowledge toolbox: (1999)SECI, Ba and Leadership: a Unified Model of Dynamic Knowledge Creation (2000)Intellectual Capital Profiles: An Examination of Investments and Returns* (2004)
this work references cited by second hop

References

  • 1992Intelligent Enterprise: A Knowledge and Service Based Paradigm for Industry1,078 cited
  • 1993Tracking the evolution of the services marketing literature977 cited
  • 1995Managing in the marketspace471 cited
  • 1992The intelligent enterprise a new paradigm452 cited
  • 1993Paradigm Shift: The New Promise of Information Technology385 cited
  • 1991Lila: An Inquiry into Morals227 cited
  • 1998Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination180 cited
  • 1996Applications of impression management and the drama metaphor in marketing: an introduction80 cited

Cited by

  • 2005RESEARCH ON INTERNATIONAL SERVICE MARKETING: ENRICHMENT AND CHALLENGES13 cited

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