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The profiles of importance of service quality components in health spas · Study

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ArticleThe profiles of importance of service quality components in health spas

Boris Snoj1995

Article1995

The profiles of importance of service quality components in health spas

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Healthcare Quality and Satisfaction

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1990Zero defections: quality comes to services.1990Delivering Quality Service 1981Marketing Intangible Products and Product Intangibles 1995Advances in Services Marketing and Management 1990Service Breakthroughs: Changing the Rules of the Game

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Year1995

Typearticle

Published1995-06-01

Venueder markt

ISSN-L0025-3863

Languageen

Citations18

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/bf03032046

openalex_workW1978765874

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