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The profiles of importance of service quality components in health spas
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The profiles of importance of service quality components in health spas (1995)The profiles of importance of service qua…Advances in Services Marketing and Management (1995)Advances in Services Marketin…Customer Expectations and Perceptions of Service Quality in Retail Apparel Specialty Stores (1994)Customer Expectations and Per…Service quality attributes and choice behaviour (1993)Service quality attributes an…Building a competitive advantage for service firms: measurement of consumer expectations of service quality (1993)Building a competitive advant…Zero defections: quality comes to services. (1990)Zero defections: quality come…Service Breakthroughs: Changing the Rules of the Game (1990)Service Breakthroughs: Changi…Delivering Quality Service (1990)Delivering Quality ServiceConsumer Evaluations of Responses to Complaints: What’s Fair and Why (1990)Consumer Evaluations of Respo…Consumer and Provider Expectations and Experiences in Evaluating Professional Service Quality (1989)Consumer and Provider Expecta…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Marketing's role in product and service quality (1988)Marketing's role in product a…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…The emerging service economy (1987)The emerging service economyService-Led Growth: The Role of the Service Sector in World Development (1987)Service-Led Growth: The Role …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Marketing Intangible Products and Product Intangibles (1981)Marketing Intangible Products…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)A Service Quality Model and its Marketing Implications (1984)Changing the concept and measure of service quality in academic libraries (1996)A Consumer Perspective of E-Service Quality (2005)A cross‐industry comparison of customer satisfaction (2006)Customer value change in industrial marketing relationships: A call for new strategies and research (1997)SERV∗OR: A managerial measure of organizational service-orientation (1998)Removing the contextual lens: A multinational, multi-setting comparison of service evaluation models (2005)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)Determinants and consequences of employee displayed positive emotions (2001)SYSTRA‐SQ: a new measure of bank service quality (2002)The hierarchical structure of service quality: integration of technical and functional quality (2006)Capturing value creation in business relationships: A customer perspective (2003)Value in business markets: What do we know? Where are we going? (2005)Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)A Longitudinal Analysis of Satisfaction and Profitability (2000)The relationships among quality, value, satisfaction and behavioral intention in health care provider choice (2002)Improvisation and Innovative Performance in Teams (2005)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)Building and testing theories of decision making by travellers (2004)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1990Delivering Quality Service1,326 cited
  • 1981Marketing Intangible Products and Product Intangibles684 cited
  • 1995Advances in Services Marketing and Management548 cited
  • 1990Service Breakthroughs: Changing the Rules of the Game460 cited
  • 1994Customer Expectations and Perceptions of Service Quality in Retail Apparel Specialty Stores336 cited
  • 1993Service quality attributes and choice behaviour231 cited
  • 1989Consumer and Provider Expectations and Experiences in Evaluating Professional Service Quality177 cited
  • 1987Service-Led Growth: The Role of the Service Sector in World Development163 cited
  • 1988Marketing's role in product and service quality158 cited
  • 1990Consumer Evaluations of Responses to Complaints: What’s Fair and Why149 cited
  • 1987The emerging service economy

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129 cited
  • 1993Building a competitive advantage for service firms: measurement of consumer expectations of service quality118 cited
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