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Improving Service: Managing Response Time in Hospitality Operations
2 references·12 citing·41 second hop
Improving Service: Managing Response Time in Hospitality Operations (1994)Improving Service: Managing Response Time…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Designing services that deliver (1984)Designing services that deliv…Attracting the millennial customer: the case of food trucks (2022)Attracting the millennial cus…Small Queuing Restaurant Sustainable Revenue Management (2020)Small Queuing Restaurant Sust…Application of queuing theory to a fast food outfit: a study of blue meadows restaurant (2017)Application of queuing theory…The Influence of Service Marketing Mix on Customer Choice of Repeat Purchase of Restaurant in Kumasi, Ghana (2016)The Influence of Service Mark…What is going on when nothing is going on? Exploring the role of the consumer in shaping waiting situations (2015)What is going on when nothing…Impact of Service Marketing Mixes on Customer Perception: A Study on Eastern Bank Limited, Bangladesh (2014)Impact of Service Marketing M…Customers' Identification of Acceptable Waiting Times in a Multi-Stage Restaurant System (2006)Customers' Identification of …The Effect of Waiting Time and Affective Reactions on Customers' Evaluation of Service Quality in a Cafeteria (2005)The Effect of Waiting Time an…Social regard: a link between waiting for service and service outcomes (2005)Social regard: a link between…Exploring hotel internal service chains: a theoretical approach (2001)Exploring hotel internal serv…Using simulations in the optimisation of fast food service delivery (2000)Using simulations in the opti…Determinants of Quality Perception in Educational Administration (1998)Determinants of Quality Perce…Principles of Marketing (1972)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)The influence of airlines marketing mix elements on passengers purchasing decision-making: the case of FSCs and LCCs. 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(1968)Naturalistic inquiry (1985)Grounded theory research: Procedures, canons, and evaluative criteria (1990)Uncovering the silent language of waiting (2016)Coefficient Alpha and the Internal Structure of Tests (1951)A Theory of Cognitive Dissonance (1957)Assessing the Relationship Between Waiting Services and Customer Satisfaction in Family Restaurants (2012)The influence of colour of lighting on customers’ waiting time perceptions (2018)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)The effect of regulatory focus and delay type on consumers’ reactions to delay (2012)Dimensionality of frontline employee friendliness in service encounters (2020)Investigation into waiting time, self‐service technology, and customer loyalty: The mediating role of waiting time in satisfaction (2020)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Relationship approach to marketing in service contexts: The marketing and organizational behavior interface (1990)Putting the Service-Profit Chain to Work (1994)A Model of Strategic Evaluation of a Tourism Destination Based on Internal and Relational Capabilities (2007)Reliability of the internal service encounter (2011)The Behavioral Consequences of Service Quality (1996)The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002)Consumers’ Emotional Responses and Emotion Regulation Strategies During Multistage Waiting in Restaurants (2013)Influence of service-entry waiting on customer’s first impression and satisfaction (2019)Measuring Service Quality: A Reexamination and Extension (1992)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Designing and Conducting Mixed Methods Research (2007)Level of Customer Satisfaction Towards Marketing Mix In Indonesian Traditional Market (2019)Banking service in Bangladesh: The impact of service marketing mix on purchase intention of university students (2020)The Influence of Co-Creation and Subjective Norms on Customer Loyalty: Customer Satisfaction as a Mediator (2022)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1984Designing services that deliver1,272 cited

Cited by

  • 2005Social regard: a link between waiting for service and service outcomes40 cited
  • 2005The Effect of Waiting Time and Affective Reactions on Customers' Evaluation of Service Quality in a Cafeteria36 cited
  • 2006Customers' Identification of Acceptable Waiting Times in a Multi-Stage Restaurant System36 cited
  • 2016The Influence of Service Marketing Mix on Customer Choice of Repeat Purchase of Restaurant in Kumasi, Ghana32 cited
  • 2014Impact of Service Marketing Mixes on Customer Perception: A Study on Eastern Bank Limited, Bangladesh31 cited
  • 2001Exploring hotel internal service chains: a theoretical approach29 cited
  • 2015What is going on when nothing is going on? Exploring the role of the consumer in shaping waiting situations21 cited
  • 1998Determinants of Quality Perception in Educational Administration20 cited
  • 2000Using simulations in the optimisation of fast food service delivery18 cited
  • 2022Attracting the millennial customer: the case of food trucks18 cited
  • 2017Application of queuing theory to a fast food outfit: a study of blue meadows restaurant15 cited
  • 2020Small Queuing Restaurant Sustainable Revenue Management

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14 cited