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Measuring hotel performance: Using a balanced scorecard perspectives’ approach · Study

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ArticleMeasuring hotel performance: Using a balanced scorecard perspectives’ approach

Ruggero Sainaghi2013

Article2013

Measuring hotel performance: Using a balanced scorecard perspectives’ approach

Ruggero Sainaghi · Paul Phillips · Valentina Corti

163 citations·0/0 files stored·International Journal of Hospitality Management

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Accounting and Organizational Management Intellectual Capital and Performance Analysis Corporate Governance and Management

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References

1992The balanced scorecard : measures that drive performance 1992The balanced scorecard--measures that drive performance.1912The Principles of Scientific Management.2015Principles of Scientific Management, The 1996Using the balanced scorecard as a strategic management system 1986Measurement of Business Performance in Strategy Research: A Comparison of Approaches 1987Relevance Lost: The Rise and Fall of Management Accounting 2003Strategy Maps: Converting Intangible Assets into Tangible Outcomes

Cited by

2019Hotels’ corporate social responsibility practices, organizational culture, firm reputation, and performance 2016Performance measurement in tourism firms: A content analytical meta-approach 2016Human resource practices and innovation in the hotel industry: The mediating role of human capital 2017Sustainability practices of family firms: the interplay between family ownership and long-term orientation 2016The effect of market orientation, entrepreneurial orientation and human capital on positional advantage: Evidence from the restaurant industry

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201320 years of studies on the balanced scorecard: Trends, accomplishments, gaps and opportunities for future researcharticle · 12 shared references 2014Exploring the blurred nature of strategic linkages across the BSCarticle · 11 shared references 2014The balanced scorecard’s missing link to compensationarticle · 10 shared references 2015Measuring hotel performance using the balanced scorecard: A theoretical construct development and its empirical validationarticle · 10 shared references 2018Foundations of hospitality performance measurement research: A co-citation approacharticle · 10 shared references 2009Handbook of Management Accounting Researchbook · 9 shared references

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Year2013

Typearticle

Published2013-03-29

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations163

Files0 public / 0

ShelfAccounting and Organizational Management

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doi10.1016/j.ijhm.2013.02.008

openalex_workW1978990820

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2015Corporate social responsibility and sustainability balanced scorecard: The case study of family-owned hotels

2015Frontier Analysis

2014Critical review of strategic planning research in hospitality and tourism