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Queues, customer characteristics and policies for managing waiting‐lines in supermarkets

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2012Waiting for service at the checkout89 cited
2007Customer satisfaction with waits in multi‐stage services77 cited
2006Waiting in line for online services: a qualitative study of the user's perspective49 cited
2014Les émotions ressenties dans un point de vente : Proposition d’une échelle de mesure44 cited
2006Simpatico in store retailing: How immigrant Hispanic emic interpret U.S. store atmospherics and interactions with sales associates32 cited
2014Emotions experienced in retail outlets: A proposed measurement scale

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27 cited

2015What is going on when nothing is going on? Exploring the role of the consumer in shaping waiting situations21 cited

2005Interactions between Service Customers : Managing On-Site, Customer-to-Customer, Interactions for Service Advantage21 cited

2015WWW=WAIT, WAIT, WAIT: EMOTIONAL REACTIONS TO WAITING ON THE INTERNET20 cited

2009Store layout and its impact on consumer purchasing behaviour at convenience stores in Kwa Mashu11 cited

2005ELECTRONIC SELF-CHECKOUT SYSTEM VS CASHIER OPERATED SYSTEM: A PERFORMANCE BASED COMPARATIVE ANALYSIS9 cited

2012New developments in time technology – projects, data, computing and services7 cited