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Validating the retail service quality scale for US and Korean customers of discount stores: an exploratory study

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References

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2015International Services Marketing: A Comparative Evaluation of the Dimensions of Service Quality between Developed and Developing Countries153 cited
1994International Services Marketing

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150 cited

1998Dimensions of Price as a Marketing Universal: A Comparison of Japanese and U.S. Consumers74 cited

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2007The influence of culture on perceptions of service employee behavior96 cited
2011Retail service quality as a key activator of grocery store loyalty73 cited
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2017How store service quality affects attitude toward store brands in emerging countries: Effects of brand cues and the cultural context69 cited
2018How Shopping Mall Service Quality Affects Customer Loyalty Across Developing Countries: The Moderation of the Cultural Context68 cited
2010Retail service quality in context of CIS countries68 cited
2007An intersector analysis of the relevance of service in building a strong retail brand66 cited
2012Examining the effect of retail service quality dimensions on customer satisfaction and loyalty: The case of the supermarket shopper55 cited
2010Rethinking perceived service quality: An alternative to hierarchical and multidimensional models55 cited
2005Reinventing Human Resource Management : challenges and new directions.54 cited
2015Perceived service quality models: Are they still relevant?54 cited
2011Cultural influence on loyalty tendency and evaluation of retail store attributes51 cited
2007Measuring Retail Service Quality: Examining Applicability of International Research Perspectives in India50 cited
2009AN EMPIRICAL STUDY OF BEHAVIOURAL INTENTIONS IN THE TAIWAN HOTEL INDUSTRY50 cited
2020Examining the Effect of Shopping Mall Attributes in Predicting Tourist Shopping Satisfaction and Behavioral Intentions: Variation across Generation X and Y44 cited
2012Explore how Chinese consumers evaluate retail service quality and satisfaction44 cited