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Managing industrial service offerings: requirements on content and processes
16 references·16 citing·32 second hopsampled
Managing industrial service offerings: requirements on content and processes (2009)Managing industrial service offerings: re…Building theories from case study research (2009)Building theories from case s…Qualitative Data Analysis (2008)Qualitative Data AnalysisTheory Building From Cases: Opportunities And Challenges (2007)Theory Building From Cases: O…Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)Rethinking Customer Solutions…Persuasion With Case Studies (2007)Persuasion With Case StudiesManaging the transition from products to services (2003)Managing the transition from …Systematic combining: an abductive approach to case research (2002)Systematic combining: an abdu…Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Building operations management theory through case and field research (1998)Building operations managemen…Innovation in services (1997)Innovation in servicesCustomer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997)Customer Satisfaction, Produc…Qualitative Methods in Management Research. (1993)Qualitative Methods in Manage…Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…Case Study Research: Design and Methods (1991)Case Study Research: Design a…Case Study Research: Design and Methods (1984)Case Study Research: Design a…Data-driven digital capabilities enable servitization strategy——From service supporting the product to service supporting the client (2023)Data-driven digital capabilit…Servitization maturity model: developing distinctive capabilities for successful servitization in manufacturing companies (2022)Servitization maturity model:…Sales transformation: conceptual domain and dimensions (2021)Sales transformation: concept…The measurement of degree of servitization: literature review and recommendations (2019)The measurement of degree of …The impact of technological innovation upon servitization (2019)The impact of technological i…Servitization and business performance: the moderating effects of environmental uncertainty (2019)Servitization and business pe…Servitization as reinforcement, not transformation (2017)Servitization as reinforcemen…Towards a managerially useful approach to classifying services (2015)Towards a managerially useful…Supply chain services from a service-dominant perspective: a content analysis (2014)Supply chain services from a …Creating multi-vendor solutions: the resources and capabilities required (2014)Creating multi-vendor solutio…Uncertainty driven service cost estimation for decision support at the bidding stage (2013)Uncertainty driven service co…Perceived value for customers in information sharing services (2011)Perceived value for customers…Aligning industrial services with strategies and sources of market differentiation (2011)Aligning industrial services …The impact of customer relationship management through implementation of information systems (2010)The impact of customer relati…Effects of information sharing on customer relationship intention (2010)Effects of information sharin…Value Visualization Strategies for PSS Development (2009)Value Visualization Strategie…The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Using case methods in the study of contemporary business networks (2004)Critical realism in case study research (2009)Research Methods in Business Studies (2020)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)THE ANTECEDENTS, CONSEQUENCES, AND MEDIATING ROLE OF ORGANIZATIONAL AMBIDEXTERITY. (2004)Exploratory Innovation, Exploitative Innovation, and Performance: Effects of Organizational Antecedents and Environmental Moderators (2006)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)Socioemotional Wealth in Family Firms (2012)Process Studies of Change in Organization and Management: Unveiling Temporality, Activity, and Flow (2013)Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal (2018)CHANGE IN THE PRESENCE OF FIT: THE RISE, THE FALL, AND THE RENAISSANCE OF LIZ CLAIBORNE. (2001)What passes as a rigorous case study? (2008)Grand Challenges and Inductive Methods: Rigor without Rigor Mortis (2016)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)The relationship marketing process: communication, interaction, dialogue, value (2004)Re-conceptualizing Information System Success: The IS-Impact Measurement Model (2008)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Qualitative Case Study Methodology: Study Design and Implementation for Novice Researchers (2015)The qualitative research interview (2011)Positioning and Presenting Design Science Research for Maximum Impact1 (2013)How Many Interviews Are Enough? (2005)A General Inductive Approach for Analyzing Qualitative Evaluation Data (2006)The qualitative content analysis process (2008)The Capabilities of Market-Driven Organizations (1994)The Comparative Advantage Theory of Competition (1995)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)
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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1991Case Study Research: Design and Methods39,535 cited
  • 2008Qualitative Data Analysis17,372 cited
  • 2007Theory Building From Cases: Opportunities And Challenges16,654 cited
  • 2009Building theories from case study research11,299 cited
  • 1993Market Orientation: Antecedents and Consequences7,032 cited
  • 2002Systematic combining: an abductive approach to case research4,931 cited
  • 1993Market Orientation: Antecedents and Consequences4,340 cited
  • 2007Persuasion With Case Studies4,252 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
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  • 1998Building operations management theory through case and field research1,658 cited
  • 1997Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services1,380 cited
  • 2007Rethinking Customer Solutions: From Product Bundles to Relational Processes

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  • 2015Towards a managerially useful approach to classifying services30 cited
  • 2014Creating multi-vendor solutions: the resources and capabilities required28 cited
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  • 2009Value Visualization Strategies for PSS Development27 cited
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