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The interpersonal dynamics of call-centre interactions: co-constructing the rise and fall of emotion
16 references·3 citing·34 second hop
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References

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277 cited
  • 1998Resources for attitudinal meaning219 cited
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    • 2017An analysis of web-chat in an outsourced customer service account in the Philippines41 cited
    • 2016Discursive control and power in virtual meetings17 cited
    • 2018Theorising communications coaching in Asian contact centres: what is the approach?4 cited