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Buyer‐seller customer satisfaction: the influence of the environment and customer service
16 references·3 citing·42 second hop
Buyer‐seller customer satisfaction: the influence of the environment and customer service (1999)Buyer‐seller customer satisfaction: the i…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…Physical Distribution Service: A Fundamental Marketing Concept? (1989)Physical Distribution Service…A Framework for Analyzing Customer Service Orientations in Manufacturing (1989)A Framework for Analyzing Cus…Models of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…TOWARD AN EMPIRICAL PRIORITIZATION OF CONTINGENCY VARIABLES FOR BUSINESS STRATEGY. (1985)TOWARD AN EMPIRICAL PRIORITIZ…Meeting The Competitive Challenge (1984)Meeting The Competitive Chall…Environmental Management: Revising the Marketing Perspective (1984)Environmental Management: Rev…The Environment of Marketing Channel Dyads: A Framework for Comparative Analysis (1983)The Environment of Marketing …Selected Determinants of Consumer Satisfaction and Complaint Reports (1983)Selected Determinants of Cons…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…The External Control of Organizations. (1978)The External Control of Organ…A Strategic Model of the U.S. Brewing Industry: 1952-1971 (1978)A Strategic Model of the U.S.…A Model of Industrial Buyer Behavior (1973)A Model of Industrial Buyer B…Industrial Market Structure and Economic Performance. (1971)Industrial Market Structure a…Towards achieving strong customer loyalty in the financial services industry (2018)Towards achieving strong cust…A framework of satisfaction for continually delivered business services (2016)A framework of satisfaction f…Customer Satisfaction Service Quality in Online Purchasing in Iran (2006)Customer Satisfaction Service…A Theory of Cognitive Dissonance (1957)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)A Theory of Cognitive Dissonance (2017)The social psychology of organizing (1969)The Social Psychology of Organizations. (1979)Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)Strategic Responses to Institutional Processes (1991)Organizing and the Process of Sensemaking (2005)Exchange and Power in Social Life (2017)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance (2006)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)A circumplex model of affect. (1980)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Quality, satisfaction and behavioral intentions (2000)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Handbook of Industrial and Organizational Psychology. (1977)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees (2000)Quality and effectiveness in Web-based customer support systems (2002)Optimal distinctiveness: Broadening the interface between institutional theory and strategic management (2016)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Vendor selection criteria and methods (1991)Organizational innovation adoption: a multi-level framework of determinants and opportunities for future research (2002)Understanding Customer Experience Throughout the Customer Journey (2016)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Sectoral patterns of technical change: Towards a taxonomy and a theory (1984)First-mover advantages (1988)Sources, Procedures, and Microeconomic Effects of Innovation (2000)
this work references cited by second hop

References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1971Industrial Market Structure and Economic Performance.6,267 cited
  • 1978The External Control of Organizations.4,945 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
  • 1983Selected Determinants of Consumer Satisfaction and Complaint Reports1,466 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction1,292 cited
  • 1973A Model of Industrial Buyer Behavior883 cited
  • 1989A Framework for Analyzing Customer Service Orientations in Manufacturing536 cited
  • 1983The Environment of Marketing Channel Dyads: A Framework for Comparative Analysis527 cited
  • 1989Physical Distribution Service: A Fundamental Marketing Concept?305 cited
  • 1984Environmental Management: Revising the Marketing Perspective292 cited
  • 1978A Strategic Model of the U.S. Brewing Industry: 1952-1971291 cited
  • 1985TOWARD AN EMPIRICAL PRIORITIZATION OF CONTINGENCY VARIABLES FOR BUSINESS STRATEGY.

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265 cited
  • 1984Meeting The Competitive Challenge194 cited
  • Cited by

    • 2018Towards achieving strong customer loyalty in the financial services industry29 cited
    • 2016A framework of satisfaction for continually delivered business services28 cited
    • 2006Customer Satisfaction Service Quality in Online Purchasing in Iran19 cited