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Physical Distribution Service: A Fundamental Marketing Concept? · Study

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ArticlePhysical Distribution Service: A Fundamental Marketing Concept?

John T. Mentzer1989

Article1989

Physical Distribution Service: A Fundamental Marketing Concept?

John T. Mentzer · Robert E. Krapfel

305 citations·0/0 files stored·Journal of the Academy of Marketing Science

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Logistics and Transportation Systems Marketing and Advertising Strategies Customer Service Quality and Loyalty

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References

1979A Paradigm for Developing Better Measures of Marketing Constructs 1966An Analysis Of Vendor Selection Systems And Decisions

Cited by

2017Investigating logistics service quality in omni-channel retailing 2009Creating commitment and loyalty behavior among retailers: what are the roles of service quality and satisfaction?2005The impact of organizational learning on relationship orientation, logistics service effectiveness and performance 2006Enhancing innovation capability through relationship management and implications for performance 2011Electronic Logistics Service Quality (e-LSQ): Its Impact on the Customer’s Purchase Satisfaction and Retention 2007Creating consumer durable retailer customer loyalty through order fulfillment service operations 2009Searching for competitive advantage through sustainability 2003Physical distribution service quality in Internet retailing: service pricing, transaction attributes, and firm attributes

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Details

Year1989

Typearticle

Published1989-01-01

VenueJournal of the Academy of Marketing Science

ISSN-L0092-0703

Languageen

Citations305

Files0 public / 0

ShelfLogistics and Transportation Systems

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doi10.1007/bf02726354

openalex_workW2104792107

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