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Physical Distribution Service: A Fundamental Marketing Concept?
2 references·16 citing·44 second hop
Physical Distribution Service: A Fundamental Marketing Concept? (1989)Physical Distribution Service: A Fundamen…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…An Analysis Of Vendor Selection Systems And Decisions (1966)An Analysis Of Vendor Selecti…Effects of logistics service quality and price fairness on customer repurchase intention: The moderating role of cross-border e-commerce experiences (2022)Effects of logistics service …E-commerce in high uncertainty avoidance cultures: The driving forces of repurchase and word-of-mouth intentions (2022)E-commerce in high uncertaint…Sustainable Online Shopping Logistics for Customer Satisfaction and Repeat Purchasing Behavior: Evidence from China (2019)Sustainable Online Shopping L…Investigating logistics service quality in omni-channel retailing (2017)Investigating logistics servi…Electronic Logistics Service Quality (e-LSQ): Its Impact on the Customer’s Purchase Satisfaction and Retention (2011)Electronic Logistics Service …Co‐creating logistics value: a service‐dominant logic perspective (2010)Co‐creating logistics value: …A strategic framework for integrating marketing and supply chain strategies (2010)A strategic framework for int…Searching for competitive advantage through sustainability (2009)Searching for competitive adv…Creating commitment and loyalty behavior among retailers: what are the roles of service quality and satisfaction? (2009)Creating commitment and loyal…The role of quality in e‐procurement performance: An empirical analysis (2007)The role of quality in e‐proc…Creating consumer durable retailer customer loyalty through order fulfillment service operations (2007)Creating consumer durable ret…An expanded model of logistics service quality: Incorporating logistics information technology (2007)An expanded model of logistic…Enhancing innovation capability through relationship management and implications for performance (2006)Enhancing innovation capabili…The impact of organizational learning on relationship orientation, logistics service effectiveness and performance (2005)The impact of organizational …Physical distribution service quality in Internet retailing: service pricing, transaction attributes, and firm attributes (2003)Physical distribution service…Global market segmentation for logistics services (2003)Global market segmentation fo…Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Sustainability in retailing – a summative content analysis (2012)Where Do We Go From Here? Progressing Sustainability Implementation Efforts Across Supply Chains (2013)Developing competitive advantage using the triple bottom line: a conceptual framework (2016)The Discovery of Grounded Theory (2017)The Economics of Information (1961)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Capabilities of Market-Driven Organizations (1994)Managing Internet Product Returns: A Focus on Effective Service Operations (2007)The customer consequences of returns in online retailing: An empirical analysis (2012)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Dynamic capabilities and strategic management (1997)A conceptual framework for the measurement of innovation capability and its effects (2012)The impact of innovation capability on the performance of manufacturing companies (2015)Innovation capability of SMEs through entrepreneurship, marketing capability, relational capital and empowerment (2016)Diffusion of Innovations 1 (2019)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships (2010)Enhancing consumer engagement in e-commerce live streaming via relational bonds (2020)How social presence drives commitment and loyalty with online brand communities? the role of social commerce trust (2020)The fifth discipline, the art and practice of the learning organization (1991)The Commitment-Trust Theory of Relationship Marketing (1994)Market orientation, employee development practices, and performance in logistics service provider firms (2007)New Frontiers in Logistics Research: Theorizing at the Middle Range (2017)Adoption of renewable energy sources, low‐carbon initiatives, and advanced logistical infrastructure—an step toward integrated global progress (2021)On the Evaluation of Structural Equation Models (1988)Using online food delivery applications during the COVID-19 lockdown period: What drives University Students’ satisfaction and loyalty? (2021)The partial least squares approach for structural equation modeling. (1998)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Examining customer channel selection intention in the omni-channel retail environment (2018)A data-driven approach to adaptive synchronization of demand and supply in omni-channel retail supply chains (2020)Supply chain management for circular economy: conceptual framework and research agenda (2020)Vendor selection criteria and methods (1991)A multi-criteria intuitionistic fuzzy group decision making for supplier selection with TOPSIS method (2009)A fuzzy multi criteria approach for measuring sustainability performance of a supplier based on triple bottom line approach (2012)The Effect of Service and Food Quality on Customer Satisfaction and Hence Customer Retention (2015)
this work references cited by second hop

References

  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1966An Analysis Of Vendor Selection Systems And Decisions1,950 cited

Cited by

  • 2017Investigating logistics service quality in omni-channel retailing301 cited
  • 2009Creating commitment and loyalty behavior among retailers: what are the roles of service quality and satisfaction?221 cited
  • 2005The impact of organizational learning on relationship orientation, logistics service effectiveness and performance199 cited
  • 2006Enhancing innovation capability through relationship management and implications for performance193 cited
  • 2011Electronic Logistics Service Quality (e-LSQ): Its Impact on the Customer’s Purchase Satisfaction and Retention190 cited
  • 2007Creating consumer durable retailer customer loyalty through order fulfillment service operations186 cited
  • 2009Searching for competitive advantage through sustainability177 cited
  • 2003Physical distribution service quality in Internet retailing: service pricing, transaction attributes, and firm attributes172 cited
  • 2010Co‐creating logistics value: a service‐dominant logic perspective169 cited
  • 2007An expanded model of logistics service quality: Incorporating logistics information technology158 cited
  • 2003Global market segmentation for logistics services157 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2022
E-commerce in high uncertainty avoidance cultures: The driving forces of repurchase and word-of-mouth intentions
143 cited
  • 2010A strategic framework for integrating marketing and supply chain strategies139 cited
  • 2007The role of quality in e‐procurement performance: An empirical analysis133 cited
  • 2019Sustainable Online Shopping Logistics for Customer Satisfaction and Repeat Purchasing Behavior: Evidence from China131 cited
  • 2022Effects of logistics service quality and price fairness on customer repurchase intention: The moderating role of cross-border e-commerce experiences128 cited