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Paying for water services: effects of household characteristics
16 references·0 citing·44 second hop
Paying for water services: effects of household characteristics (2003)Paying for water services: effects of hou…Research Methods and Statistics in Psychology (2014)Research Methods and Statisti…Service quality perspectives and satisfaction in private banking (2000)Service quality perspectives …Service quality and satisfaction – the moderating role of value (2000)Service quality and satisfact…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction (1998)Investigating drivers of bank…The Survey Kit (1997)The Survey KitA canonical model of consumer evaluations and theoretical bases of expectations (1996)A canonical model of consumer…Service encounter satisfaction: conceptualized (1995)Service encounter satisfactio…Research Methods and Statistics for Psychology (1994)Research Methods and Statisti…Does Competitive Environment Moderate the Market Orientation-Performance Relationship? (1994)Does Competitive Environment …An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions (1994)An assessment of the relation…Water source as a housing characteristic: Hedonic property valuation and willingness to pay for water (1993)Water source as a housing cha…Research methods for business: A skill building approach (1993)Research methods for business…Methods for Business Research (1992)Methods for Business ResearchAn Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)The Effect of a Market Orientation on Business Profitability (1990)The Comparative Advantage Theory of Competition (1995)Market Orientation and Organizational Performance: Is Innovation a Missing Link? (1998)The C-OAR-SE procedure for scale development in marketing (2002)External Control of Organizations: Resource Dependence Perspective (2011)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Structural equation modeling in practice: A review and recommended two-step approach. 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(1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Commitment-Trust Theory of Relationship Marketing (1994)Barriers and benefits in the adoption of e‐government (2004)Measuring service quality in higher education: HEdPERF versus SERVPERF (2006)Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty (2016)Coefficient Alpha and the Internal Structure of Tests (1951)Modeling consumer satisfaction and word‐of‐mouth: restaurant patronage in Korea (2005)Investigating structural relationships between service quality, perceived value, satisfaction, and behavioral intentions for air passengers: Evidence from Taiwan (2008)Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment (2010)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)Influence of Corporate Social Responsibility on Loyalty and Valuation of Services (2005)How quality, value, image, and satisfaction create loyalty at a Chinese telecom (2008)Tourist satisfaction a cognitive-affective model (2008)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Symbolic consumption in teenagers' clothing choices (2004)The Role of Psychological Characteristics in Facilitating the Pathway to Elite Performance Part 1: Identifying Mental Skills and Behaviors (2010)Prevalence of prolonged grief disorder in adult bereavement: A systematic review and meta-analysis (2017)A Systems Approach to Conduct an Effective Literature Review in Support of Information Systems Research (2006)Consensus measurement in Delphi studies (2012)Predicting green product consumption using theory of planned behavior and reasoned action (2015)
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References

  • 1993Research methods for business: A skill building approach16,985 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
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  • 1993Water source as a housing characteristic: Hedonic property valuation and willingness to pay for water

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82 cited
  • 1996A canonical model of consumer evaluations and theoretical bases of expectations32 cited
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