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A Conceptual Framework for Attracting Generation Y to the Hotel Industry Using a Seamless Hotel Organizational Structure
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2010New Generation, Great Expectations: A Field Study of the Millennial Generation1,132 cited
  • 2008Generational differences: An examination of work values and generational gaps in the hospitality workforce720 cited
  • 2005From high maintenance to high productivity485 cited
  • 2005Managing Generation Y464 cited
  • 1994Stewardship: Choosing Service over Self-Interest415 cited
  • 2000Generations at Work242 cited
  • 2008Generation Y as Hospitality Employees: Framing a Research Agenda174 cited
  • 2007Careers in Hospitality Management: Generation Y's Experiences and Perceptions171 cited
  • 2007The World According to Y: Inside the New Adult Generation142 cited
  • 2010Generation Y's Perceptions and Attitudes Towards a Career in Tourism and Hospitality106 cited
  • 2010Generation Y's Career Expectations and Aspirations: Engagement in the Hospitality Industry92 cited
  • 2009Generation Y in the Workplace87 cited
  • 2011Multigenerational and virtual: How do we build a mentoring program for today's workforce?23 cited

Cited by

  • 2015The Effects of Employee Voice and Delight on Job Satisfaction and Behaviors: Comparison Between Employee Generations

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61 cited
  • 2023Unpacking generation Y’s engagement using employee experience as the lens: an integrative literature review26 cited
  • 2022Journal of human resources in hospitality and tourism: a bibliometric overview11 cited
  • 2022Caracterización de la generación del milenio en el contexto laboral: una revisión de la literatura7 cited
  • 2023Investigating the effectiveness of conventional hospitality education curriculum in shaping Millennials’ career commitment: an empirical inquiry5 cited
  • 2016Exploring Millennial Retention Strategies and Methods in the Workplace4 cited
  • 2016IT’S ALL ABOUT ME: AN EXPLORATION OF GENERATION Y’S PERCEPTIONS OF JOB CHOICE, TRAITS, VALUES, AND WORK RELATIONSHIPS IN THE SERVICE SECTOR2 cited
  • 2017Work-Related Attributes and Retention: Comparing Millennials and Other Generations1 cited