Learning by auditing: a knowledge creating approach

Abstract

The following case study demonstrates how an organisation can integrate learning with normal business processes so that it not only shares its knowledge and continuously improves at a high rate, but also, achieves this without significant disruption to its routine business. Against a background of traditional learning techniques that advocate linear learning, the study advances the theme of multiple learning processes to facilitate a more flexible approach to organisational learning. The study describes how auditing can be used as a learning tool to detect potential problems before they become operationally troublesome. A number of audit processes outline how an organisation can expedite collective learning, generate considerable quantities of information, and consider early responses to forces of change.

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