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Customer Service: Does Family Ownership Make a Difference?

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References

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1984Families: What Makes Them Work497 cited
1987Differentiate with the 5th P: People182 cited

Cited by

1999The Prevalence of Family Business from a Household Sample242 cited
2009Consumer loyalty to family versus non-family business: The roles of store image, trust and satisfaction240 cited
2015Weathering the Storm: Family Ownership, Governance, and Performance Through the Financial and Economic Crisis236 cited
2009Priorities, Resource Stocks, and Performance in Family and Nonfamily Firms200 cited
2005Customer Relationship Management: A Comparative Analysis of Family and Nonfamily Business Practices*198 cited
2012Strategic innovation and new product development in family firms190 cited
2010The critical path to family firm success through entrepreneurial risk taking and image180 cited
2007Is the Culture of Family Firms Really Different? A Value-based Model for Its Survival through Generations170 cited

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2017

Sustainability practices of family firms: the interplay between family ownership and long-term orientation

170 cited

2018Branding the family firm: A review, integrative framework proposal, and research agenda166 cited

2005Real Versus Sample-Based Differences in Comparative Family Business Research152 cited

2011Family Business and Market Orientation151 cited

2002Founder centrality effects on the Mexican family firm’s top management group: firm culture, strategic vision and goals, and firm performance145 cited

1994Potential Contributions of Organizational Behavior to the Study of Family-Owned Businesses138 cited

2015Does family involvement foster or hinder firm performance? The missing role of family-based branding strategies136 cited

2008Two Sides of a One-Sided Phenomenon: Conceptualizing the Family Business and Business Family as a Möbius Strip136 cited