References

• 1991The theory of planned behavior90,729 cited
• 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
• 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
• 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
• 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies22,991 cited
• 1996The Behavioral Consequences of Service Quality11,994 cited
• 1995Understanding Information Technology Usage: A Test of Competing Models8,810 cited
• 1999Whence Consumer Loyalty?7,319 cited
• 1997The Psychology of Attitudes7,143 cited
• 1994Marketing Research: An Applied Orientation7,087 cited
• 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
• 1985A technology acceptance model for empirically testing new end-user information systems : theory and results6,184 cited
• 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
• 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
• 2000Technology Readiness Index (Tri)