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Performance, importance and user disgruntlement: A six-step method for measuring satisfaction with travel modes
12 references·16 citing·37 second hop
Performance, importance and user disgruntlement: A six-step method for measuring satisfaction with travel modes (2006)Performance, importance and user disgrunt…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Passenger perceptions and the ideal urban bus journey experience (2007)Passenger perceptions and the…‘Complacent Car Addicts’ or ‘Aspiring Environmentalists’? Identifying travel behaviour segments using attitude theory (2005)‘Complacent Car Addicts’ or ‘…Performance-only measurement of service quality: a replication and extension (2002)Performance-only measurement …Instrumental-reasoned and symbolic-affective motives for using a motor car (2001)Instrumental-reasoned and sym…Psychological resistance against attempts to reduce private car use (1998)Psychological resistance agai…Service Quality: New Directions in Theory and Practice (1994)Service Quality: New Directio…Service Quality: Insights and Managerial Implications from the Frontier (1994)Service Quality: Insights and…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Effect of expectation and dis…The determinants of commuting satisfaction in low-income population: A case study of Xi’an, China (2019)The determinants of commuting…Satisfaction-induced travel behaviour (2019)Satisfaction-induced travel b…Commute quality and its implications for commute satisfaction: Exploring the role of mode, location, and other factors (2018)Commute quality and its impli…Travel satisfaction revisited. On the pivotal role of travel satisfaction in conceptualising a travel behaviour process (2017)Travel satisfaction revisited…Perceived urban design qualities and affective experiences of walking (2016)Perceived urban design qualit…Commuting trip satisfaction in Beijing: Exploring the influence of multimodal behavior and modal flexibility (2016)Commuting trip satisfaction i…Urban transport interchanges: A methodology for evaluating perceived quality (2015)Urban transport interchanges:…How satisfying is the Scale for Travel Satisfaction? (2015)How satisfying is the Scale f…Identifying public preferences using multi-criteria decision making for assessing the shift of urban commuters from private to public transport: A case study of Delhi (2014)Identifying public preference…Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips (2013)Understanding the travel expe…The road to happiness: Measuring Dutch car drivers’ satisfaction with travel (2013)The road to happiness: Measur…Does distance matter? Exploring the links among values, motivations, home location, and satisfaction in walking trips (2013)Does distance matter? Explori…An integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul (2013)An integrated novel interval …Measuring service experience: Applying the satisfaction with travel scale in public transport (2012)Measuring service experience:…Measuring the satisfaction of multimodal travelers for local transit services in different urban contexts (2011)Measuring the satisfaction of…Measuring the quality of service for passengers on the hellenic railways (2007)Measuring the quality of serv…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A National Customer Satisfaction Barometer: The Swedish Experience (1992)A Theory of Cognitive Dissonance (2017)The theory of planned behavior (1991)Efficacy of the Theory of Planned Behaviour: A meta‐analytic review (2001)The Theory of Planned Behaviour (2004)Understanding attitudes towards public transport and private car: A qualitative study (2007)Promoting Cycling for Transport: Research Needs and Challenges (2014)The happy commuter: A comparison of commuter satisfaction across modes (2014)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Handbook of environmental psychology (1987)Attitude Versus General Habit: Antecedents of Travel Mode Choice1 (1994)All work and no play? The role of instrumental and affective factors in work and leisure journeys by different travel modes (2005)Affective Appraisals of the Daily Commute (2007)Conspicuous conservation: The Prius halo and willingness to pay for environmental bona fides (2014)Behavioural Travel Modelling (2021)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A review of twenty years of SERVQUAL research (2009)Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level (2009)CSR and Service Brand: The Mediating Effect of Brand Identification and Moderating Effect of Service Quality (2010)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)An empirical examination of a model of perceived service quality and satisfaction (1996)The concept of perceived value: a systematic review of the research (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)Customer satisfaction and loyalty in online and offline environments (2003)Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
  • 1977Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation.1,740 cited
  • 1994Service Quality: New Directions in Theory and Practice1,701 cited
  • 1994Service Quality: Insights and Managerial Implications from the Frontier1,539 cited
  • 2005‘Complacent Car Addicts’ or ‘Aspiring Environmentalists’? Identifying travel behaviour segments using attitude theory1,004 cited
  • 2002Performance-only measurement of service quality: a replication and extension935 cited
  • 2001Instrumental-reasoned and symbolic-affective motives for using a motor car436 cited
  • 2007Passenger perceptions and the ideal urban bus journey experience289 cited
  • 1998Psychological resistance against attempts to reduce private car use265 cited

Cited by

  • 2007Measuring the quality of service for passengers on the hellenic railways265 cited
  • 2017Travel satisfaction revisited. On the pivotal role of travel satisfaction in conceptualising a travel behaviour process

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205 cited
  • 2013An integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul196 cited
  • 2014Identifying public preferences using multi-criteria decision making for assessing the shift of urban commuters from private to public transport: A case study of Delhi187 cited
  • 2019Satisfaction-induced travel behaviour146 cited
  • 2016Commuting trip satisfaction in Beijing: Exploring the influence of multimodal behavior and modal flexibility145 cited
  • 2015How satisfying is the Scale for Travel Satisfaction?133 cited
  • 2013The road to happiness: Measuring Dutch car drivers’ satisfaction with travel126 cited
  • 2013Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips124 cited
  • 2011Measuring the satisfaction of multimodal travelers for local transit services in different urban contexts117 cited
  • 2012Measuring service experience: Applying the satisfaction with travel scale in public transport116 cited
  • 2015Urban transport interchanges: A methodology for evaluating perceived quality113 cited
  • 2018Commute quality and its implications for commute satisfaction: Exploring the role of mode, location, and other factors108 cited
  • 2013Does distance matter? Exploring the links among values, motivations, home location, and satisfaction in walking trips102 cited
  • 2016Perceived urban design qualities and affective experiences of walking98 cited
  • 2019The determinants of commuting satisfaction in low-income population: A case study of Xi’an, China98 cited