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Product support strategy: conventional versus functional products

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References

2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
2001Product services: from a service supporting the product to a service supporting the client535 cited
1991Life-cycle cost and economic analysis419 cited
2002Trends in Outsourcing:371 cited

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2020Repositioning the customer support services: the next frontier of competitive advantage56 cited
2011The customisation framework for roadmapping product-service integration43 cited
2014Devising hybrid solutions: an exploratory framework37 cited
2021New trends in product service system and servitization research: A conceptual structure emerging from three decades of literature

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34 cited

2015The manufacturer's value chain as a service - the case of remanufacturing29 cited

2015Industrial services – the solution provider’s stairway to heaven or highway to hell?28 cited

2013Information – The Hidden Value of Servitization19 cited

2014Eine bibliometrische Analyse des Forschungsstandes und der zukünftigen Forschungsfragen für die Transformation vom Produzenten zum Dienstleister17 cited

2009Towards Integration of Products and Services: Literature Review and Phraseology16 cited

2009Installed base information : ensuring customer value and profitability after the sale16 cited