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What drives passenger loyalty to traditional and low-cost airlines? A formative partial least squares approach

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2016

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A voice in the skies: Listening to airline passenger preferences

55 cited

2021Impact of Service Quality of Low-Cost Carriers on Airline Image and Consumers’ Satisfaction and Loyalty during the COVID-19 Outbreak55 cited

2016Evaluation of passengers' buying behaviors toward low cost carriers in Southeast Asia54 cited

2018Conceptualising consumer-based service brand equity (CBSBE) and direct service experience in the airline sector47 cited

2014In-Flight Service Performance and Passenger Loyalty: A Cross-National (China/Korea) Study of Travelers Using Low-Cost Carriers47 cited

2022Factors affecting airline brand love, passengers’ loyalty, and positive word-of-mouth. A case study of Royal Air Maroc46 cited

2022Understanding Airline Passengers during Covid-19 Outbreak to Improve Service Quality: Topic Modeling Approach to Complaints with Latent Dirichlet Allocation Algorithm45 cited

2014In-flight physical surroundings: quality, satisfaction, and traveller loyalty in the emerging low-cost flight market45 cited

2020Low cost carriers in Southeast Asia: How does ticket price change the way passengers make their airline selection?44 cited

2020A Study on the Behavioral Change of Passengers on Sustainable Air Transport after COVID-1943 cited

2017The effect of service quality and innovation on word of mouth marketing success40 cited

2015Using analytic network process to measure the determinants of low cost carriers purchase intentions: A comparison of potential and current customers39 cited

2023A review of air transport service quality studies: current status and future research agenda36 cited