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Modified closed loop model for service performance management
16 references·3 citing·26 second hop
Modified closed loop model for service performance management (2009)Modified closed loop model for service pe…Global supplier development considering risk factors using fuzzy extended AHP-based approach (2005)Global supplier development c…The Performance Prism: The Scorecard for Measuring and Managing Business Success (2003)The Performance Prism: The Sc…Multi‐criteria supplier selection using fuzzy AHP (2003)Multi‐criteria supplier selec…Multi-attribute comparison of catering service companies using fuzzy AHP: The case of Turkey (2003)Multi-attribute comparison of…Deriving priorities from fuzzy pairwise comparison judgements (2003)Deriving priorities from fuzz…The evaluation of airline service quality by fuzzy MCDM (2002)The evaluation of airline ser…Performance management: a framework for management control systems research (1999)Performance management: a fra…Applications of the extent analysis method on fuzzy AHP (1996)Applications of the extent an…The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…Performance measurement in service businesses (1991)Performance measurement in se…The House of Quality (1988)The House of QualityThe Analytic Hierarchy Process (1985)The Analytic Hierarchy ProcessFuzzy hierarchical analysis (1985)Fuzzy hierarchical analysisA fuzzy extension of Saaty's priority theory (1983)A fuzzy extension of Saaty's …Optimization by the Analytic Hierarchy Process (1979)Optimization by the Analytic …Performance and Quality Improvement in a Foundry Industry using Fuzzy MCDM and Lean Methods (2022)Performance and Quality Impro…ISO 9001 overall performance dimensions: an exploratory study (2015)ISO 9001 overall performance …From TPM to analytic maintenance quality function deployment: a literature journey via QFD and AHP (2011)From TPM to analytic maintena…Fuzzy Sets and Systems - Theory and Applications (1980)Handling multicriteria fuzzy decision-making problems based on vague set theory (1994)A scaling method for priorities in hierarchical structures (1977)Extensions of the TOPSIS for group decision-making under fuzzy environment (2000)A fuzzy approach for supplier evaluation and selection in supply chain management (2005)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1956)Fuzzy sets (1965)Fuzzy sets (1996)A novel hybrid MCDM approach based on fuzzy DEMATEL, fuzzy ANP and fuzzy TOPSIS to evaluate green suppliers (2011)Fuzzy multiple criteria decision-making techniques and applications – Two decades review from 1994 to 2014 (2015)A review of fuzzy AHP methods for decision-making with subjective judgements (2020)Relevance Lost: The Rise and Fall of Management Accounting (1987)Assessing empirical research in managerial accounting: a value-based management perspective (2001)Performance implications of strategic performance measurement in financial services firms (2003)The design and use of performance management systems: An extended framework for analysis (2009)The outranking approach and the foundations of electre methods (1991)Tentative guidelines to help choosing an appropriate MCDA method (1998)STATE OF ART SURVEYS OF OVERVIEWS ON MCDM/MADM METHODS (2014)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Customer value: The next source for competitive advantage (1997)Evolving to a New Dominant Logic for Marketing (2003)Performance measurement system design (1995)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)The analytic hierarchy process—what it is and how it is used (1987)Analytic hierarchy process: An overview of applications (2004)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)
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References

  • 1985The Analytic Hierarchy Process15,357 cited
  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 1996Applications of the extent analysis method on fuzzy AHP4,869 cited
  • 1979Optimization by the Analytic Hierarchy Process4,520 cited
  • 1985Fuzzy hierarchical analysis3,443 cited
  • 1983A fuzzy extension of Saaty's priority theory3,046 cited
  • 1988The House of Quality2,266 cited
  • 1999Performance management: a framework for management control systems research2,028 cited
  • 2005Global supplier development considering risk factors using fuzzy extended AHP-based approach1,250 cited
  • 2003Multi‐criteria supplier selection using fuzzy AHP1,229 cited
  • 2003The Performance Prism: The Scorecard for Measuring and Managing Business Success1,031 cited
  • 2002The evaluation of airline service quality by fuzzy MCDM890 cited
  • 2003Multi-attribute comparison of catering service companies using fuzzy AHP: The case of Turkey824 cited
  • 1991Performance measurement in service businesses782 cited
  • 2003

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Deriving priorities from fuzzy pairwise comparison judgements
585 cited

Cited by

  • 2015ISO 9001 overall performance dimensions: an exploratory study43 cited
  • 2022Performance and Quality Improvement in a Foundry Industry using Fuzzy MCDM and Lean Methods37 cited
  • 2011From TPM to analytic maintenance quality function deployment: a literature journey via QFD and AHP7 cited