Relational quality in service encountersJenene G. Garey1997-03-01articleInternational Journal of Hospitality Management62 citationsclosedNo readable copy stored yet — this record is metadata only.Customer Service Quality and LoyaltyEmployee Performance and MotivationEmotional Labor in ProfessionsAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 62 citations exist upstream.References1984The Managed Heart: Commercialization of Human Feeling1988Organizational Citizenship Behavior: The Good Soldier Syndrome.1970Role Conflict and Ambiguity in Complex Organizations1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents1983Organizational citizenship behavior: Its nature and antecedents.1983Job Satisfaction and the Good Soldier: The Relationship Between Affect and Employee "Citizenship".1982Burnout: The Cost of Caring1986Prosocial Organizational BehaviorsCited by2007Antecedents and outcomes of work–family facilitation and family–work facilitation among frontline hotel employees2011Evaluating the customer perceptions on in-flight service quality2006An empirical of service quality model from the viewpoint of management2004Promoting Service Quality with Employee Empowerment in Tourist Hotels: The Role of Service Behavior