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Work Intensification and Emotional Labour among UK University Lecturers: An Exploratory Study
16 references·16 citing·33 second hopsampled
Work Intensification and Emotional Labour among UK University Lecturers: An Exploratory Study (2004)Work Intensification and Emotional Labour…Presentation of Self in Everyday Life, the (2008)Presentation of Self in Every…7 Emotion in Organizations (2007)7 Emotion in OrganizationsThe Dimensions, Antecedents, and Consequences of Emotional Labor (1996)The Dimensions, Antecedents, …Consumption and Identity at Work (1996)Consumption and Identity at W…Emotion in the Workplace: A Reappraisal (1995)Emotion in the Workplace: A R…The Affective Consequences of Service Work (1993)The Affective Consequences of…Emotional Labor in Service Roles: The Influence of Identity (1993)Emotional Labor in Service Ro…The relationship between satisfaction, attitudes, and performance: An organizational level analysis. (1992)The relationship between sati…Qualitative methods in management research (1992)Qualitative methods in manage…Reframing organizational culture (1991)Reframing organizational cult…In the Way of Women (1991)In the Way of WomenGrounded Theory and Organizational Research (1986)Grounded Theory and Organizat…The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…Emotion Work, Feeling Rules, and Social Structure (1979)Emotion Work, Feeling Rules, …The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)The Discovery of Grounded The…II.—WHAT IS AN EMOTION ? (1884)II.—WHAT IS AN EMOTION ?Are algorithmically controlled gig workers deeply burned out? An empirical study on employee work engagement (2023)Are algorithmically controlle…Working Still Harder (2021)Working Still HarderA qualitative study of the UK academic role: positive features, negative aspects and associated stressors in a mainly teaching-focused university (2016)A qualitative study of the UK…Careering through academia: Securing identities or engaging ethical subjectivities? (2015)Careering through academia: S…McUniversities revisited: a comparison of university and McDonald's casual employee experiences in Australia (2013)McUniversities revisited: a c…‘I don’t know what I am doing!’: Surfacing struggles of managerial identity work (2013)‘I don’t know what I am doing…Responses to work intensification: does generation matter? (2012)Responses to work intensifica…Control and Dignity in Professional, Manual and Service-Sector Employment (2012)Control and Dignity in Profes…Adaptation and validation of the teacher emotional labour strategy scale in China (2012)Adaptation and validation of …Emotion work and emotional exhaustion in teachers: the job and individual perspective (2011)Emotion work and emotional ex…The Alienated Heart: Hochschild's ‘emotional labour’ thesis and the anticapitalist politics of alienation (2009)The Alienated Heart: Hochschi…Accounting for ourselves: Are academics exploited workers? (2009)Accounting for ourselves: Are…Positioning Qualitative Research as Resistance to the Institutionalization of the Academic Labour Process (2008)Positioning Qualitative Resea…Geographies of identity: labouring in the `neoliberal' university (2008)Geographies of identity: labo…Emotional labour underlying caring: an evolutionary concept analysis (2008)Emotional labour underlying c…Associations of personality and emotional intelligence with display rule perceptions and emotional labour (2007)Associations of personality a…The Presentation of Self in Everyday Life. (1956)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Exchange and Power in Social Life (2017)Childhood and Society (2026)Stress, appraisal, and coping (1985)Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. (2003)Stress: Appraisal and Coping (2013)Stigma: Notes on the Management of Spoiled Identity (1969)Flow: the psychology of optimal experience (1990)Emotion work and psychological well-being (2002)The impact of professional isolation on teleworker job performance and turnover intentions: Does time spent teleworking, interacting face-to-face, or having access to communication-enhancing technology matter? (2008)Stress, social support, and the buffering hypothesis. (1985)SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)The dimensionality and antecedents of emotional labor strategies (2004)The Presentation of Self in Everyday Life (2023)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Core affect and the psychological construction of emotion. (2003)What are emotions? And how can they be measured? (2005)How Many Interviews Are Enough? (2005)Theory Building From Cases: Opportunities And Challenges (2007)Seeking Qualitative Rigor in Inductive Research (2012)Doing Gender (1987)Rethinking authenticity in tourism experience (1999)Levels Issues in Theory Development, Data Collection, and Analysis (1994)Teachers' self-efficacy beliefs as determinants of job satisfaction and students' academic achievement: A study at the school level (2006)The Benefits of Climate for Inclusion for Gender-Diverse Groups (2012)Big Policies/Small World: An introduction to international perspectives in education policy (1998)The teacher's soul and the terrors of performativity (2003)Neoliberalism, higher education and the knowledge economy: from the free market to knowledge capitalism (2005)Anarchy is what states make of it: the social construction of power politics (1992)Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation and Task Performance (2007)The qualitative interview in IS research: Examining the craft (2007)
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References

  • 1968The Discovery of Grounded Theory: Strategies for Qualitative Research.46,361 cited
  • 1984The Managed Heart: Commercialization of Human Feeling8,746 cited
  • 1979Emotion Work, Feeling Rules, and Social Structure5,952 cited
  • 2008Presentation of Self in Everyday Life, the3,771 cited
  • 1884II.—WHAT IS AN EMOTION ?3,445 cited
  • 1993Emotional Labor in Service Roles: The Influence of Identity3,271 cited
  • 1996The Dimensions, Antecedents, and Consequences of Emotional Labor2,547 cited
  • 1995Emotion in the Workplace: A Reappraisal1,476 cited
  • 1992The relationship between satisfaction, attitudes, and performance: An organizational level analysis.1,286 cited
  • 1996Consumption and Identity at Work1,235 cited
  • 1986Grounded Theory and Organizational Research1,225 cited
  • 20077 Emotion in Organizations1,035 cited
  • 1993The Affective Consequences of Service Work989 cited
  • 1991Reframing organizational culture814 cited
  • 1991In the Way of Women735 cited
  • 1992Qualitative methods in management research691 cited

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Cited by

  • 2015Careering through academia: Securing identities or engaging ethical subjectivities?225 cited
  • 2007Associations of personality and emotional intelligence with display rule perceptions and emotional labour174 cited
  • 2011Emotion work and emotional exhaustion in teachers: the job and individual perspective160 cited
  • 2008Emotional labour underlying caring: an evolutionary concept analysis156 cited
  • 2009The Alienated Heart: Hochschild's ‘emotional labour’ thesis and the anticapitalist politics of alienation143 cited
  • 2012Adaptation and validation of the teacher emotional labour strategy scale in China121 cited
  • 2008Geographies of identity: labouring in the `neoliberal' university104 cited
  • 2012Control and Dignity in Professional, Manual and Service-Sector Employment88 cited
  • 2008Positioning Qualitative Research as Resistance to the Institutionalization of the Academic Labour Process88 cited
  • 2013‘I don’t know what I am doing!’: Surfacing struggles of managerial identity work87 cited
  • 2016A qualitative study of the UK academic role: positive features, negative aspects and associated stressors in a mainly teaching-focused university86 cited
  • 2021Working Still Harder82 cited
  • 2012Responses to work intensification: does generation matter?80 cited
  • 2009Accounting for ourselves: Are academics exploited workers?71 cited
  • 2013McUniversities revisited: a comparison of university and McDonald's casual employee experiences in Australia71 cited
  • 2023Are algorithmically controlled gig workers deeply burned out? An empirical study on employee work engagement67 cited