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• 2006The effect of management commitment to service quality on frontline employees' affective and performance outcomes: an empirical investigation of the New Zealand public healthcare sector63 cited
• 2010Integrating internal customer orientation, internal service quality, and customer orientation in the banking sector: an empirical study59 cited
• 2016The Effects of Psychological Empowerment on Job Satisfaction and Job Performance of Tourist Guides58 cited
• 2019The role of sustainable HRM in sustaining positive organizational outcomes56 cited
• 2010An Investigation of the Relationships among Employee Empowerment, Employee Perceived Service Quality, and Employee Job Satisfaction in a U.S. Hospitality Organization56 cited
• 2014Relationship between transformational leadership behaviors and manufacturing strategy53 cited
• 2010Participative decision making and organizational commitment52 cited
• 2006Locus of Control vs. Employee Empowerment and the Relationship with Hotel Managers' Job Satisfaction46 cited
• 2022Business Process Re-Engineering: A Literature Review-Based Analysis of Implementation Measures41 cited
• 2011Relocating empowerment as a management concept for Asia39 cited
• 2017Impact of total quality services on financial performance: role of service profit chain39 cited
• 2011Impact of Human Resource Factors on Perceived Environmental Performance: an Empirical Analysis of a Sample of ISO 14001 EMS Companies in Malaysia