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ArticleMeasurement scale for eco-component of hotel service quality

Majda Bastič2012

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Measurement scale for eco-component of hotel service quality

Majda Bastič · Slavka Gojčič

123 citations·0/0 files stored·International Journal of Hospitality Management

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Environmental Sustainability in Business Diverse Aspects of Tourism Research Customer Service Quality and Loyalty

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1988Structural equation modeling in practice: A review and recommended two-step approach.1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1991Structural Equations with Latent Variables.1979A Paradigm for Developing Better Measures of Marketing Constructs 1992Measuring Service Quality: A Reexamination and Extension 1984A Service Quality Model and its Marketing Implications

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2017Comfortable experiences in nature accommodation: Perceived service quality in Glamping 2015Drivers and Outcomes of Green Tourist Attitudes and Behavior: Sociodemographic Moderating Effects 2018The impact of green practices in coastal tourism: An empirical investigation on an eco-labelled beach club 2021Exploring travelers’ willingness to pay for green hotels in the digital era 2016Management dynamics in the knowledge economy

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Details

Year2012

Typearticle

Published2012-01-09

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations123

Files0 public / 0

ShelfEnvironmental Sustainability in Business

Identifiers

doi10.1016/j.ijhm.2011.12.007

openalex_workW1983898565

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2015Green Service: Construct Development and Measurement Validation

2017Peer-to-Peer Accommodation Networks

2016Investigating relationships between stakeholders’ pressure, eco-control systems and hotel performance