References

• 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
• 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1991Structural Equations with Latent Variables.17,443 cited
• 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
• 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
• 1984A Service Quality Model and its Marketing Implications6,560 cited
• 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
• 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
• 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
• 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
• 2000Quality, satisfaction and behavioral intentions2,686 cited
• 1989Structural equations with latent variables2,150 cited