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The Effect of Job-Related Demands and Resources on Service Employees’ Willingness to Report Complaints
16 references·11 citing·45 second hop
The Effect of Job-Related Demands and Resources on Service Employees’ Willingness to Report Complaints (2014)The Effect of Job-Related Demands and Res…Antecedents and consequences of psychological and team empowerment in organizations: A meta-analytic review. (2011)Antecedents and consequences …The Job Demands‐Resources model: state of the art (2007)The Job Demands‐Resources mod…Burnout and work engagement among teachers (2005)Burnout and work engagement a…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Social Cognitive Theory in Cultural Context (2002)Social Cognitive Theory in Cu…Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2002)Culture's Consequences: Compa…The job demands-resources model of burnout. (2001)The job demands-resources mod…Reciprocation of perceived organizational support. (2001)Reciprocation of perceived or…Linking service climate and customer perceptions of service quality: Tests of a causal model. (1998)Linking service climate and c…Individualism and collectivism (1996)Individualism and collectivismA three-component conceptualization of organizational commitment (1991)A three-component conceptuali…The self and social behavior in differing cultural contexts. (1989)The self and social behavior …Communication and Control Processes in the Delivery of Service Quality (1988)Communication and Control Pro…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…An Empirical Assessment of Organizational Commitment and Organizational Effectiveness (1981)An Empirical Assessment of Or…Individualism and Collectivism (1976)Individualism and CollectivismHospitality employees and digital transformation: The mediating roles of alienation and motivation (2024)Hospitality employees and dig…How Customer Requests Influence Frontline Employee Job Outcomes: The Role of Personal Appraisal Tendencies and Situational Customer Demandingness (2021)How Customer Requests Influen…Frontline Employee Passion: A Multistudy Conceptualization and Scale Development (2021)Frontline Employee Passion: A…Building crisis capacity with data breaches: the role of stakeholder relationship management and strategic communication (2021)Building crisis capacity with…The impact of service employees’ technostress on customer satisfaction and delight: A dyadic analysis (2020)The impact of service employe…The double-edged sword effect of service recovery awareness of frontline employees: From a job demands-resources perspective (2020)The double-edged sword effect…Paranoid personality and frontline employee’s proactive work behaviours: a moderated mediation model of empathetic leadership and perceived psychological safety (2020)Paranoid personality and fron…Engaging customers with employees in service encounters (2020)Engaging customers with emplo…Internal idea contests: Work environment perceptions and the moderating role of power distance (2019)Internal idea contests: Work …Empowerment in service recovery: the role of self-regulation process of frontline employee (2019)Empowerment in service recove…Customer Orientation and Leadership in the Health Service Sector: The Role of Workplace Social Support (2017)Customer Orientation and Lead…Intrinsic Motivation and Self-Determination in Human Behavior (1985)Stress, social support, and the buffering hypothesis. 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References

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1,532 cited
  • 2011Antecedents and consequences of psychological and team empowerment in organizations: A meta-analytic review.1,495 cited
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