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Research Note —The Impact of External Word-of-Mouth Sources on Retailer Sales of High-Involvement Products
16 references·16 citing·47 second hopsampled
Research Note —The Impact of External Word-of-Mouth Sources on Retailer Sales of High-Involvement Products (2011)Research Note —The Impact of External Wor…Advances in Consumer Research (2025)Advances in Consumer ResearchImpact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)Impact of Online Consumer Rev…Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix (2008)Online Consumer Review: Word-…Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets (2008)Examining the Relationship Be…Do online reviews matter? — An empirical investigation of panel data (2008)Do online reviews matter? — A…The Effect of Word of Mouth on Sales: Online Book Reviews (2006)The Effect of Word of Mouth o…Using Online Conversations to Study Word-of-Mouth Communication (2004)Using Online Conversations to…The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms (2003)The Digitization of Word of M…Internet forums as influential sources of consumer information (2001)Internet forums as influentia…Econometric Analysis of Cross Section and Panel Data (2001)Econometric Analysis of Cross…Frictionless Commerce? A Comparison of Internet and Conventional Retailers (2000)Frictionless Commerce? A Comp…Consumer Decision Making in Online Shopping Environments: The Effects of Interactive Decision Aids (2000)Consumer Decision Making in O…Reducing Buyer Search Costs: Implications for Electronic Marketplaces (1997)Reducing Buyer Search Costs: …A Model of Perceived Risk and Intended Risk-Handling Activity (1994)A Model of Perceived Risk and…Measuring the Involvement Construct (1985)Measuring the Involvement Con…Measuring Consumer Involvement Profiles (1985)Measuring Consumer Involvemen…How online reviews affect purchase intention: a new model based on the stimulus-organism-response (S-O-R) framework (2020)How online reviews affect pur…The role of electronic word of mouth in reducing information asymmetry: An empirical investigation of online hotel booking (2018)The role of electronic word o…Socially Nudged: A Quasi-Experimental Study of Friends’ Social Influence in Online Product Ratings (2018)Socially Nudged: A Quasi-Expe…The Value of Multidimensional Rating Systems: Evidence from a Natural Experiment and Randomized Experiments (2017)The Value of Multidimensional…Do customer reviews drive purchase decisions? The moderating roles of review exposure and price (2017)Do customer reviews drive pur…Understanding the Impact of Online Reviews on Hotel Performance (2016)Understanding the Impact of O…Social media or shopping websites? The influence of eWOM on consumers’ online purchase intentions (2016)Social media or shopping webs…Will video be the next generation of e-commerce product reviews? Presentation format and the role of product type (2015)Will video be the next genera…What in Consumer Reviews Affects the Sales of Mobile Apps: A Multifacet Sentiment Analysis Approach (2015)What in Consumer Reviews Affe…Vocal Minority and Silent Majority: How Do Online Ratings Reflect Population Perceptions of Quality1 (2015)Vocal Minority and Silent Maj…Social commerce: The transfer of power from sellers to buyers (2015)Social commerce: The transfer…The Differential Effects of the Quality and Quantity of Online Reviews on Hotel Room Sales (2014)The Differential Effects of t…Promotional Marketing or Word-of-Mouth? Evidence from Online Restaurant Reviews (2013)Promotional Marketing or Word…Impact of Prior Reviews on the Subsequent Review Process in Reputation Systems (2013)Impact of Prior Reviews on th…Determinants of E-WOM Influence: The Role of Consumers' Internet Experience (2013)Determinants of E-WOM Influen…Analysis of fashion consumers’ motives to engage in electronic word-of-mouth communication through social media platforms (2013)Analysis of fashion consumers…The Theory of Buyer Behavior (1971)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)The Strength of Weak Ties (1973)Biases in Dynamic Models with Fixed Effects (1981)Some Tests of Specification for Panel Data: Monte Carlo Evidence and an Application to Employment Equations (1991)Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site (2009)Popularity of Brand Posts on Brand Fan Pages: An Investigation of the Effects of Social Media Marketing (2012)Autoregressive Conditional Heteroscedasticity with Estimates of the Variance of United Kingdom Inflation (1982)Another look at the instrumental variable estimation of error-components models (1995)Estimating Standard Errors in Finance Panel Data Sets: Comparing Approaches (2008)Corporate social responsibility and access to finance (2013)The China Syndrome: Local Labor Market Effects of Import Competition in the United States (2013)A Model of Sales. (1980)Electronic markets and electronic hierarchies (1987)Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior (2002)Building Effective Online Marketplaces with Institution-Based Trust (2004)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Price and Advertising Signals of Product Quality (1986)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Feeling and thinking: Preferences need no inferences. (1980)A Simple Model of Herd Behavior (1992)The Impact of New Media on Customer Relationships (2010)The impact of electronic word-of-mouth communication: A literature analysis and integrative model (2012)Social Media Brand Community and Consumer Behavior: Quantifying the Relative Impact of User- and Marketer-Generated Content (2013)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)The Personal Involvement Inventory: Reduction, Revision, and Application to Advertising (1994)Consumer perceived risk: conceptualisations and models (1999)Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1 (2007)The Role of Market Forces in Assuring Contractual Performance (1981)Managerial Incentive Problems: A Dynamic Perspective (1999)The Eigentrust algorithm for reputation management in P2P networks (2003)Electronic word-of-mouth in hospitality and tourism management (2007)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)Medical Innovation: A Diffusion Study. (1967)Word-of-Mouth Communication and Social Learning (1995)Trust among strangers in internet transactions: Empirical analysis of eBay' s reputation system (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Consumer engagement in a virtual brand community: An exploratory analysis (2011)What Makes Online Content Viral? (2011)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)
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References

  • 2001Econometric Analysis of Cross Section and Panel Data27,575 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1985Measuring the Involvement Construct6,012 cited
  • 2006The Effect of Word of Mouth on Sales: Online Book Reviews5,993 cited
  • 2003The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms3,439 cited
  • 2004Using Online Conversations to Study Word-of-Mouth Communication2,600 cited
  • 2000Frictionless Commerce? A Comparison of Internet and Conventional Retailers2,478 cited
  • 2010Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics2,366 cited
  • 1997Reducing Buyer Search Costs: Implications for Electronic Marketplaces2,255 cited
  • 1985Measuring Consumer Involvement Profiles2,247 cited
  • 1994A Model of Perceived Risk and Intended Risk-Handling Activity2,037 cited
  • 2008Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix1,813 cited
  • 2001Internet forums as influential sources of consumer information1,745 cited
  • 2000Consumer Decision Making in Online Shopping Environments: The Effects of Interactive Decision Aids1,730 cited
  • 2008Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets

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1,698 cited
  • 2008Do online reviews matter? — An empirical investigation of panel data1,677 cited
  • Cited by

    • 2020How online reviews affect purchase intention: a new model based on the stimulus-organism-response (S-O-R) framework369 cited
    • 2013Promotional Marketing or Word-of-Mouth? Evidence from Online Restaurant Reviews301 cited
    • 2013Analysis of fashion consumers’ motives to engage in electronic word-of-mouth communication through social media platforms300 cited
    • 2015Social commerce: The transfer of power from sellers to buyers298 cited
    • 2015Vocal Minority and Silent Majority: How Do Online Ratings Reflect Population Perceptions of Quality1278 cited
    • 2016Social media or shopping websites? The influence of eWOM on consumers’ online purchase intentions276 cited
    • 2016Understanding the Impact of Online Reviews on Hotel Performance257 cited
    • 2013Determinants of E-WOM Influence: The Role of Consumers' Internet Experience204 cited
    • 2018Socially Nudged: A Quasi-Experimental Study of Friends’ Social Influence in Online Product Ratings204 cited
    • 2015Will video be the next generation of e-commerce product reviews? Presentation format and the role of product type199 cited
    • 2014The Differential Effects of the Quality and Quantity of Online Reviews on Hotel Room Sales194 cited
    • 2017The Value of Multidimensional Rating Systems: Evidence from a Natural Experiment and Randomized Experiments167 cited
    • 2018The role of electronic word of mouth in reducing information asymmetry: An empirical investigation of online hotel booking167 cited
    • 2015What in Consumer Reviews Affects the Sales of Mobile Apps: A Multifacet Sentiment Analysis Approach163 cited
    • 2013Impact of Prior Reviews on the Subsequent Review Process in Reputation Systems162 cited
    • 2017Do customer reviews drive purchase decisions? The moderating roles of review exposure and price151 cited