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ArticleExploring the intention to continue using web-based self-service

Shu‐Mei Tseng2015

Article2015

Exploring the intention to continue using web-based self-service

Shu‐Mei Tseng

50 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Health, Technology, Consumer Behavior

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1991The theory of planned behavior 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2019Diffusion of Innovations 1 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1998The partial least squares approach for structural equation modeling.2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update

Cited by

2017Streaming apps: What consumers value 2020An Integrated Model of Continuous Intention to Use of Google Classroom 2022Psychological Predictors of Intention to Use Fitness Apps: The Role of Subjective Knowledge and Innovativeness 2021Exploring post-adoption behaviors of e-service users: Evidence from the hospitality sector /online travel services 2022Consumer Behavior in the Service Industry: An Integrative Literature Review and Research Agenda

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Details

Year2015

Typearticle

Published2015-02-23

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations50

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

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doi10.1016/j.jretconser.2015.02.001

openalex_workW1985484100

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