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Service Quality Perceptions of Students at a South African University
8 references·1 citing·29 second hop
Service Quality Perceptions of Students at a South African University (2014)Service Quality Perceptions of Students a…Services Marketing Management: A Strategic Perspective (2006)Services Marketing Management…Applied Business research: Qualitative and Quantitative Methods (2001)Applied Business research: Qu…Market-Based Management: Strategies for Growing Customer Value and Profitability (1999)Market-Based Management: Stra…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…How to Measure Survey Reliability and Validity (1995)How to Measure Survey Reliabi…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Strategic Market Management (1984)Strategic Market ManagementServices Marketing: People, Technology, Strategy (1984)Services Marketing: People, T…Determining Factors Affecting Perceived Customer Satisfaction on Public Utility Bus System in Occidental Mindoro, Philippines: A Case Study on Service Quality Assessment during Major Disruptions (2023)Determining Factors Affecting…Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)The analytic hierarchy process—what it is and how it is used (1987)Applications of structural equation modeling (SEM) in ecological studies: an updated review (2016)Whither Services Marketing? (2004)Overcoming the Service Paradox in Manufacturing Companies (2005)Understanding Organization-Customer Links in Service Settings (2005)Customer Portfolio Management: Toward a Dynamic Theory of Exchange Relationships (2004)The impacts of product modularity on competitive capabilities and performance: An empirical study (2006)Marketing for Higher Education: A Relationship Marketing Approach (2008)The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orientation on Business Profitability (1990)The Comparative Advantage Theory of Competition (1995)The Impact of Organizational Culture and Reshaping Capabilities on Change Implementation Success: The Mediating Role of Readiness for Change (2005)The Influence of Personality Traits and Demographic Factors on Social Entrepreneurship Start Up Intentions (2010)Knowledge, Attitude and Practice Toward COVID-19 Among the Public in the Kingdom of Saudi Arabia: A Cross-Sectional Study (2020)Evolving to a New Dominant Logic for Marketing (2003)Service logic revisited: who creates value? And who co‐creates? (2008)Understanding Customer Experience Throughout the Customer Journey (2016)Investigating the service brand: A customer value perspective (2008)Bridge over troubled water or long and winding road? (2009)Repurchase Intention: The Effect of Service Quality, System Quality, Information Quality, and Customer Satisfaction as Mediating Role: A PLS Approach of M-Commerce Ride Hailing Service in Vietnam (2018)Safety Climate in Construction Site Environments (2002)Principles and methods of validity and reliability testing of questionnaires used in social and health science researches (2015)TWO CRITERIA FOR GOOD MEASUREMENTS IN RESEARCH: VALIDITY AND RELIABILITY (2017)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,063 cited
  • 2001Applied Business research: Qualitative and Quantitative Methods1,680 cited
  • 1995How to Measure Survey Reliability and Validity1,464 cited
  • 1984Strategic Market Management1,275 cited
  • 1984Services Marketing: People, Technology, Strategy1,058 cited
  • 1999Market-Based Management: Strategies for Growing Customer Value and Profitability368 cited
  • 2006Services Marketing Management: A Strategic Perspective86 cited

Cited by

  • 2023Determining Factors Affecting Perceived Customer Satisfaction on Public Utility Bus System in Occidental Mindoro, Philippines: A Case Study on Service Quality Assessment during Major Disruptions15 cited

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