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Levelling out the future
2 references·12 citing·43 second hop
Levelling out the future (1991)Levelling out the futureWhen Giants Learn to Dance (1989)When Giants Learn to DanceQuality, productivity, and competitive position (1982)Quality, productivity, and co…How to Characterize Business Excellence and Determine the Relation between Business Excellence and Sustainability (2020)How to Characterize Business …Business excellence measurement: a literature analysis (1990–2016) (2017)Business excellence measureme…Initiating quality management in a small company (2016)Initiating quality management…Does total quality management still shine? Re-examining the total quality management effect on financial performance (2014)Does total quality management…Defining Service Quality in Tramp Shipping: Conceptual Model and Empirical Evidence (2014)Defining Service Quality in T…Quality in the public procurement process (2012)Quality in the public procure…Total quality management - aspects of implementation and performance : investigations with a focus on small organisations (2003)Total quality management - as…Erratum (2003)ErratumMeasures to assess the impact of information technology on quality management (2000)Measures to assess the impact…Improvement in Organizational Performance and Self-Assessment Practices by Selected American Firms (2000)Improvement in Organizational…Quality Costing: An Examination of Knowledge, Attitudes, and Perceptions (1998)Quality Costing: An Examinati…Spectrum of quality management implementation grid: development and use (1997)Spectrum of quality managemen…A Paradigm for Developing Better Measures of Marketing Constructs (1979)Development of a Tool for Measuring and Analyzing Computer User Satisfaction (1983)Validating Instruments in MIS Research1 (1989)ENABLING A TQM STRUCTURE THROUGH INFORMATION TECHNOLOGY (2004)Assessing the impact of information technology on firm performance using canonical correlation analysis (2010)THE IMPACT OF TOTAL QUALITY MANAGEMENT PRACTICES ON PRODUCTIVITY IN THE RAILWAY SECTOR IN AFRICAN CONTEXT (2023)Mail and Telephone Surveys: The Total Design Method. (1979)Mail and Telephone Surveys: The Total Design Method. (1982)Market Orientation and the Learning Organization (1995)How does total quality management influence the loan quality of the bank? (2016)The quality journey for Greek SMEs and their financial performance (2017)The structural link between TQM practices and financial performance: the mediating role of operational performance (2023)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)TQM impact on quality conformance and customer satisfaction: A causal model (1998)An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model (2008)Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)The Level of Maturity of Quality Management Systems in Poland—Results of Empirical Research (2019)Patterns emerging from the TQM paradigm in relation to the 21st century complex context within TQM journal (2021)Quality, resilience, sustainability and excellence: understanding LEGO’s journey towards organisational excellence (2022)Estimating Nonresponse Bias in Mail Surveys (1977)Toward a Theory of Organizational Culture and Effectiveness (1995)Linking self‐assessment to the external environment (2004)Self-assessment as component of a continuous performance improvement strategy and quality assurance in education, training and development within the South African department of defence (2009)Journal of Business Logistics (2018)Self-assessment using the business excellence model: A study of practice and process (2000)The impact of TQM on financial performance (2002)Evolving sustainably: a longitudinal study of corporate sustainable development (2004)TQM and sustainability: a study of the methods and CSFs of TQM for achieving sustainability (2023)Total Quality Management: Empirical, Conceptual, and Practical Issues (1995)Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards (1997)The relationship between total quality management practices and operational performance (1999)The Role of Lean Production on Organizational Performance (2014)Quality-Control Handbook. (1952)Total quality control (1961)Using a knowledge management approach to support quality costing (2006)Hidden Costs in the Evaluation of Quality Failure Costs (2013)Tightening the Iron Cage: Concertive Control in Self-Managing Teams (1993)Alliances and networks (1998)A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD (1994)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)On theory in operations management (1998)
this work references cited by second hop

References

  • 1982Quality, productivity, and competitive position2,278 cited
  • 1989When Giants Learn to Dance1,010 cited

Cited by

  • 2000Measures to assess the impact of information technology on quality management66 cited
  • 1998Quality Costing: An Examination of Knowledge, Attitudes, and Perceptions54 cited
  • 2020How to Characterize Business Excellence and Determine the Relation between Business Excellence and Sustainability51 cited
  • 2000Improvement in Organizational Performance and Self-Assessment Practices by Selected American Firms43 cited
  • 2017Business excellence measurement: a literature analysis (1990–2016)31 cited
  • 2014Defining Service Quality in Tramp Shipping: Conceptual Model and Empirical Evidence30 cited
  • 2014Does total quality management still shine? Re-examining the total quality management effect on financial performance28 cited
  • 2003Erratum26 cited
  • 1997Spectrum of quality management implementation grid: development and use25 cited
  • 2003Total quality management - aspects of implementation and performance : investigations with a focus on small organisations24 cited
  • 2016Initiating quality management in a small company17 cited
  • 2012Quality in the public procurement process17 cited

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