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A tutorial on business process improvement
16 references·16 citing·27 second hopsampled
A tutorial on business process improvement (1997)A tutorial on business process improvementCreative Problem Solving (2020)Creative Problem SolvingCreative problem solving and opportunity finding (1995)Creative problem solving and …Reengineering the Corporation: A Manifesto for Business Revolution (1994)Reengineering the Corporation…Reengineering the corporation: A manifesto for business revolution (1993)Reengineering the corporation…The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…Design and Analysis of Experiments (1992)Design and Analysis of Experi…Business process improvement : the breakthrough strategy for total quality, productivity, and competitiveness (1991)Business process improvement …America's most successful export to Japan: Continuous improvement programs (1991)America's most successful exp…The Fifth Discipline (1990)The Fifth DisciplineCompeting Against Time (1990)Competing Against TimeOperations Management-Strategy and Analysis. (1988)Operations Management-Strateg…Zero Quality Control: Source Inspection and the Poka-Yoke System (1986)Zero Quality Control: Source …Creative Problem Solving: The Basic Course (1985)Creative Problem Solving: The…Techniques of structured problem solving (1981)Techniques of structured prob…Conceptual Blockbusting (1979)Conceptual BlockbustingA study into the contingencies of process improvement methods (2021)A study into the contingencie…Navigating Through the Maze of Business Process Change Methods (2019)Navigating Through the Maze o…The impact of business process management and applicant tracking systems on recruiting process performance: an empirical study (2014)The impact of business proces…Applying Gemba‐Kaizen in a multinational food company: a process innovation framework (2012)Applying Gemba‐Kaizen in a mu…Research in operations management teaching: Trends and challenges (2011)Research in operations manage…The impact of pre‐sale and post‐sale factors on online purchasing satisfaction: a survey (2010)The impact of pre‐sale and po…The effect of quality management on the service quality and business success of logistics service providers (2010)The effect of quality managem…Performance management and the outsourcing process (2009)Performance management and th…Customer satisfaction with waits in multi‐stage services (2007)Customer satisfaction with wa…Towards a better understanding of process documentation (2006)Towards a better understandin…The process management triangle: An empirical investigation of process trade‐offs (2006)The process management triang…Standardization through process documentation (2006)Standardization through proce…Strategic predictors of successful enterprise system deployment (2005)Strategic predictors of succe…Measuring performance in multi‐stage service operations: An application of cause selecting control charts (2005)Measuring performance in mult…Process Management Instead of Operations Management (2004)Process Management Instead of…Process management practices and quality systems standards (2003)Process management practices …Performance measurement system design (1995)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)The Capabilities of Market-Driven Organizations (1994)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)The female leadership advantage: An evaluation of the evidence (2003)Operational performance of airlines: An extension of traditional measurement paradigms (1993)Comprehensive and configurable metrics for supplier selection (2006)A Fuzzy Ahp Approach For Supplier Selection Problem: A Case Study In A Gearmotor Company (2013)Strategic alliances and the rate of new product development: An empirical study of entrepreneurial biotechnology firms (1996)What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive Suite (1997)An exploration towards a production theory and its application to construction (2000)Mass customization: Literature review and research directions (2001)Foundations and Implications of a Proposed Unified Services Theory (2006)The impact of lean methods and tools on the operational performance of manufacturing organisations (2014)Market Orientation and the Learning Organization (1995)Deliberate Learning and the Evolution of Dynamic Capabilities (2002)Toward a theory of spiritual leadership (2003)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)Taguchi Techniques for Quality Engineering (1996)A review of robust optimal design and its application in dynamics (2004)A practical guide to analytical method validation, including measurement uncertainty and accuracy profiles (2007)Managers as Initiators of Trust: An Exchange Relationship Framework for Understanding Managerial Trustworthy Behavior (1998)Innovation is not enough: climates for initiative and psychological safety, process innovations, and firm performance (2002)Knowledge‐enabled customer relationship management: integrating customer relationship management and knowledge management concepts[1] (2003)An evaluation of conceptual business process modelling languages (2006)Transformational change and business process reengineering (BPR): Lessons from the British and Dutch public sector (2011)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 1993Reengineering the corporation: A manifesto for business revolution6,454 cited
  • 1990The Fifth Discipline6,350 cited
  • 1992Design and Analysis of Experiments2,746 cited
  • 1994Reengineering the Corporation: A Manifesto for Business Revolution2,013 cited
  • 1990Competing Against Time1,272 cited
  • 1991Business process improvement : the breakthrough strategy for total quality, productivity, and competitiveness780 cited
  • 1988Operations Management-Strategy and Analysis.703 cited
  • 1986Zero Quality Control: Source Inspection and the Poka-Yoke System573 cited
  • 1981Techniques of structured problem solving455 cited
  • 2020Creative Problem Solving367 cited
  • 1985Creative Problem Solving: The Basic Course320 cited
  • 1995Creative problem solving and opportunity finding206 cited
  • 1979Conceptual Blockbusting198 cited
  • 1991America's most successful export to Japan: Continuous improvement programs

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120 cited

Cited by

  • 2003Process management practices and quality systems standards129 cited
  • 2006Standardization through process documentation105 cited
  • 2006The process management triangle: An empirical investigation of process trade‐offs97 cited
  • 2010The effect of quality management on the service quality and business success of logistics service providers78 cited
  • 2007Customer satisfaction with waits in multi‐stage services77 cited
  • 2005Measuring performance in multi‐stage service operations: An application of cause selecting control charts58 cited
  • 2004Process Management Instead of Operations Management58 cited
  • 2005Strategic predictors of successful enterprise system deployment57 cited
  • 2009Performance management and the outsourcing process56 cited
  • 2014The impact of business process management and applicant tracking systems on recruiting process performance: an empirical study55 cited
  • 2021A study into the contingencies of process improvement methods48 cited
  • 2012Applying Gemba‐Kaizen in a multinational food company: a process innovation framework42 cited
  • 2019Navigating Through the Maze of Business Process Change Methods40 cited
  • 2006Towards a better understanding of process documentation34 cited
  • 2010The impact of pre‐sale and post‐sale factors on online purchasing satisfaction: a survey29 cited
  • 2011Research in operations management teaching: Trends and challenges20 cited