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Antecedents and consequences of customer engagement in online brand communities
16 references·12 citing·44 second hop
Antecedents and consequences of customer engagement in online brand communities (2014)Antecedents and consequences of customer …WORK ENGAGEMENT: A QUANTITATIVE REVIEW AND TEST OF ITS RELATIONS WITH TASK AND CONTEXTUAL PERFORMANCE (2011)WORK ENGAGEMENT: A QUANTITATI…Consumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer engagement in a virt…Job Engagement: Antecedents and Effects on Job Performance (2010)Job Engagement: Antecedents a…Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement Behavior:…Work engagement: An emerging concept in occupational health psychology (2008)Work engagement: An emerging …The Meaning of Employee Engagement (2008)The Meaning of Employee Engag…Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1 (2007)Understanding and Mitigating …Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management1 (2007)Assimilation of Enterprise Sy…Antecedents and consequences of employee engagement (2006)Antecedents and consequences …The Social Influence of Brand Community: Evidence from European Car Clubs (2005)The Social Influence of Brand…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Job Burnout (2001)Job BurnoutBrand Community (2001)Brand CommunityKEEPING AN EYE ON THE MIRROR: IMAGE AND IDENTITY IN ORGANIZATIONAL ADAPTATION. (1991)KEEPING AN EYE ON THE MIRROR:…PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)PSYCHOLOGICAL CONDITIONS OF P…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Testing the effects of personalized recommendation service, filter bubble and big data attitude on continued use of TikTok (2024)Testing the effects of person…From Korea to the world: women’s role as peer-leaders in K-pop transnational online brand communities (2023)From Korea to the world: wome…The Impact of Hotel Customer Engagement and Service Evaluation on Customer Behavior Intention: The Mediating Effect of Brand Trust (2022)The Impact of Hotel Customer …How Do Value Co-Creation and E-Engagement Enhance E-Commerce Consumer Repurchase Intention? (2021)How Do Value Co-Creation and …Customer engagement value: process, limitations and future research (2021)Customer engagement value: pr…A qualitative analysis of the marketing analytics literature: where would ethical issues and legality rank? (2021)A qualitative analysis of the…How Interactive Data Visualization and Users’ BMI (Body Mass Index) Influence Obesity Prevention Intentions: The Mediating Effect of Cognitive Absorption (2020)How Interactive Data Visualiz…Driving consumer–brand engagement and co-creation by brand interactivity (2020)Driving consumer–brand engage…Drivers of brand community engagement (2019)Drivers of brand community en…Retail service excellence: antecedents and consequences (2018)Retail service excellence: an…Community in context: Comparing brand communities and retail store communities (2018)Community in context: Compari…Customer Loyalty in Collaborative Consumption Model: Empirical Study of CRM for Product-Service System-Based e-Commerce in Indonesia (2015)Customer Loyalty in Collabora…Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test. 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The challenges and opportunities of Social Media (2009)The measurement of experienced burnout (1981)Maslach burnout inventory manual (1996)Subjective well-being: Three decades of progress. (1999)The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach (2002)The Measurement of Work Engagement With a Short Questionnaire (2006)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 2001Job Burnout12,831 cited
  • 1990PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK.10,957 cited
  • 2006Antecedents and consequences of employee engagement5,569 cited
  • 2001Brand Community3,994 cited
  • 2007Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management13,918 cited
  • 2010Job Engagement: Antecedents and Effects on Job Performance3,842 cited
  • 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
  • 2011Consumer engagement in a virtual brand community: An exploratory analysis3,229 cited
  • 2008The Meaning of Employee Engagement3,226 cited
  • 1991KEEPING AN EYE ON THE MIRROR: IMAGE AND IDENTITY IN ORGANIZATIONAL ADAPTATION.2,929 cited
  • 2011WORK ENGAGEMENT: A QUANTITATIVE REVIEW AND TEST OF ITS RELATIONS WITH TASK AND CONTEXTUAL PERFORMANCE2,894 cited
  • 2007Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective12,645 cited

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2008
Work engagement: An emerging concept in occupational health psychology
2,495 cited
  • 2005The Social Influence of Brand Community: Evidence from European Car Clubs2,395 cited
  • Cited by

    • 2020Driving consumer–brand engagement and co-creation by brand interactivity160 cited
    • 2019Drivers of brand community engagement155 cited
    • 2022The Impact of Hotel Customer Engagement and Service Evaluation on Customer Behavior Intention: The Mediating Effect of Brand Trust40 cited
    • 2018Retail service excellence: antecedents and consequences37 cited
    • 2015Customer Loyalty in Collaborative Consumption Model: Empirical Study of CRM for Product-Service System-Based e-Commerce in Indonesia35 cited
    • 2020How Interactive Data Visualization and Users’ BMI (Body Mass Index) Influence Obesity Prevention Intentions: The Mediating Effect of Cognitive Absorption20 cited
    • 2021How Do Value Co-Creation and E-Engagement Enhance E-Commerce Consumer Repurchase Intention?19 cited
    • 2018Community in context: Comparing brand communities and retail store communities19 cited
    • 2021A qualitative analysis of the marketing analytics literature: where would ethical issues and legality rank?18 cited
    • 2021Customer engagement value: process, limitations and future research15 cited
    • 2024Testing the effects of personalized recommendation service, filter bubble and big data attitude on continued use of TikTok14 cited
    • 2023From Korea to the world: women’s role as peer-leaders in K-pop transnational online brand communities7 cited