Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Electronic word-of-mouth and online reviews in tourism services: the use of twitter by tourists

16 references·16 citing·42 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

2009Users of the world, unite! The challenges and opportunities of Social Media17,866 cited
2025Advances in Consumer Research13,264 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
2006The Effect of Word of Mouth on Sales: Online Book Reviews5,993 cited
2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?5,913 cited
1972Principles of Marketing5,587 cited
2008Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research3,833 cited
2003The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms3,439 cited
2009Role of social media in online travel information search3,288 cited
2007Electronic word-of-mouth in hospitality and tourism management3,132 cited
2009Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site2,453 cited
2010Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics2,366 cited
2007Word of mouth communication within online communities: Conceptualizing the online social network1,661 cited
2009Twitter power: Tweets as electronic word of mouth

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,654 cited

2008The impact of online user reviews on hotel room sales1,272 cited

2006eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty1,077 cited

Cited by

2017A Literature Review of Word of Mouth and Electronic Word of Mouth: Implications for Consumer Behavior436 cited
2015A study of factors that contribute to online review helpfulness363 cited
2017User-Generated Content Sources in Social Media: A New Approach to Explore Tourist Satisfaction277 cited
2017Sharing tourism experiences in social media270 cited
2021The influence of social media eWOM information on purchase intention213 cited
2018Disentangling consumer recommendations: Explaining and predicting airline recommendations based on online reviews200 cited
2018What drives travelers' adoption of user-generated content? A literature review198 cited
2019The Influence of Destination Image on Tourist Loyalty and Intention to Visit: Testing a Multiple Mediation Approach197 cited
2020A meta-analysis of the factors affecting eWOM providing behaviour193 cited
2017Understanding relationships among customer experience, engagement, and word-of-mouth intention on online brand communities159 cited
2015eWOM persuasiveness: do eWOM platforms and product type matter?156 cited
2017‘You will like it!’ using open data to predict tourists' response to a tourist attraction153 cited
2016Analyzing the influence of electronic word of mouth on visit intention: the mediating role of tourists’ attitude and city image152 cited
2021Exploring the effectiveness of emotional and rational user-generated contents in digital tourism platforms150 cited
2023Using TikTok in tourism destination choice: A young Chinese tourists' perspective148 cited
2021Understanding the influence of user-generated content on tourist loyalty behavior in a cultural World Heritage Site128 cited