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Data Envelopment Analysis for monitoring customer-supplier relationships
10 references·7 citing·38 second hop
Data Envelopment Analysis for monitoring customer-supplier relationships (1992)Data Envelopment Analysis for monitoring …World Class Manufacturing (2019)World Class ManufacturingAnnals of Operations Research (2013)Annals of Operations ResearchWorld-class manufacturing (1996)World-class manufacturingMEASURING THE EFFICIENCY OF THE LOGISTICS PROCESS. (1991)MEASURING THE EFFICIENCY OF T…Customer Service: A Management Perspective (1988)Customer Service: A Managemen…AN EXPERIMENT IN THE USE OF DATA ENVELOPMENT ANALYSIS FOR EVALUATING THE EFFICIENCY OF UK UNIVERSITY DEPARTMENTS OF ACCOUNTING (1988)AN EXPERIMENT IN THE USE OF D…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A developmental study of data envelopment analysis in measuring the efficiency of maintenance units in the U.S. air forces (1984)A developmental study of data…Evaluating Program and Managerial Efficiency: An Application of Data Envelopment Analysis to Program Follow Through (1981)Evaluating Program and Manage…Measuring the efficiency of decision making units (1978)Measuring the efficiency of d…Window data envelopment analysis approach: A review and bibliometric analysis (2021)Window data envelopment analy…Verizon Uses Advanced Analytics to Rationalize Its Tail Spend Suppliers (2020)Verizon Uses Advanced Analyti…Ranking sustainable suppliers by context-dependent data envelopment analysis (2019)Ranking sustainable suppliers…How to assess sustainability of suppliers in volume discount context? A new data envelopment analysis approach (2017)How to assess sustainability …Evaluation and selection of sustainable suppliers in supply chain using new GP-DEA model with imprecise data (2017)Evaluation and selection of s…Supplier post performance evaluation: the effects of buyer preference weight variance (2008)Supplier post performance eva…Supplier Selection Problem: Methodology Literature Review (2003)Supplier Selection Problem: M…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Data envelopment analysis: Critique and extensions (1986)Measuring efficiency : an assessment of data envelopment analysis (1986)Research funding and performance in U.K. University Departments of Economics: A frontier analysis (1995)The Relative Efficiencies of Canadian Universities: A DEA Perspective (1998)An application reference for data envelopment analysis in branch banking: helping the novice researcher (1999)The Measurement of Productive Efficiency (1957)A Procedure for Ranking Efficient Units in Data Envelopment Analysis (1993)A slacks-based measure of efficiency in data envelopment analysis (2001)Experimental and Quasi-Experimental Designs for Research (1963)Foundations of data envelopment analysis for Pareto-Koopmans efficient empirical production functions (1985)Pitfalls and protocols in DEA (2001)Data envelopment analysis (DEA) – Thirty years on (2008)Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)From a literature review to a conceptual framework for sustainable supply chain management (2008)Risk Prioritization in Failure Mode and Effects Analysis with Extended SWARA and MOORA Methods Based on Z-Numbers Theory (2020)Application of Data Envelopment Analysis (DEA) in the Selection of Sustainable Suppliers: A Review and Bibliometric Analysis (2022)An integrated Pythagorean fuzzy fairly operator-based MARCOS method for solving the sustainable circular supplier selection problem (2023)Manufacturing flexibility and profitability (1993)Science, Specific Knowledge and Total Quality Management (1994)Revisiting management innovation and change programmes: strategic vision or tunnel vision? (1999)Comparative Site Evaluations for Locating a High-Energy Physics Lab in Texas (1986)Data Envelopment Analysis: History, Models, and Interpretations (2011)Dynamic DEA with network structure: A slacks-based measure approach (2013)Toward a Theory of Continuous Improvement and the Learning Curve (1998)Manufacturing strategy (2001)Organization and Inequality in a Knowledge Economy (2006)A Customer‐based Competitive Analysis for Logistics Decisions (1990)Building Good Business Relationships: More than Just Partnering or Strategic Alliances? (1993)The new age of customer impatience (2018)Measuring Performance: An Introduction to Data Envelopment Analysis (DEA) (1998)Sustainability investment under cap-and-trade regulation (2014)Building supply-chain resilience: an artificial intelligence-based technique and decision-making framework (2021)
this work references cited by second hop

References

  • 1978Measuring the efficiency of decision making units29,755 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1981Evaluating Program and Managerial Efficiency: An Application of Data Envelopment Analysis to Program Follow Through1,546 cited
  • 1984A developmental study of data envelopment analysis in measuring the efficiency of maintenance units in the U.S. air forces728 cited
  • 2019World Class Manufacturing493 cited
  • 2013Annals of Operations Research376 cited
  • 1988AN EXPERIMENT IN THE USE OF DATA ENVELOPMENT ANALYSIS FOR EVALUATING THE EFFICIENCY OF UK UNIVERSITY DEPARTMENTS OF ACCOUNTING233 cited
  • 1988Customer Service: A Management Perspective134 cited
  • 1996World-class manufacturing77 cited
  • 1991MEASURING THE EFFICIENCY OF THE LOGISTICS PROCESS.41 cited

Cited by

  • 2017Evaluation and selection of sustainable suppliers in supply chain using new GP-DEA model with imprecise data58 cited
  • 2021Window data envelopment analysis approach: A review and bibliometric analysis56 cited
  • 2003Supplier Selection Problem: Methodology Literature Review52 cited
  • 2017How to assess sustainability of suppliers in volume discount context? A new data envelopment analysis approach47 cited

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  • 2019Ranking sustainable suppliers by context-dependent data envelopment analysis47 cited
  • 2020Verizon Uses Advanced Analytics to Rationalize Its Tail Spend Suppliers20 cited
  • 2008Supplier post performance evaluation: the effects of buyer preference weight variance19 cited