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Cited by

• 2009‘I Can't Put a Smiley Face On’: Working‐Class Masculinity, Emotional Labour and Service Work in the ‘New Economy’235 cited
• 2006Keeping up Appearances: Aesthetic Labour in the Fashion Modelling Industries of London and New York218 cited
• 2004Glass Cages and Glass Palaces: Images of Organization in Image-Conscious Times171 cited
• 2010Workers, Managers, and Customers168 cited
• 2003Work at Leisure and Leisure at Work: A Study of the Emotional Labour of Tour Reps168 cited
• 2005Metaphors of Resistance167 cited
• 2002Tensions and variations in call centre management strategies159 cited
• 2008Emotional labour/body work: The caring labours of migrants in the UK’s National Health Service155 cited
• 2009Organizational Culture, Change and Emotions: A Qualitative Study153 cited
• 2015Positive emotions and behavioral intentions of customers in full-service restaurants: Does aesthetic labor matter?152 cited
• 2009The Alienated Heart: Hochschild's ‘emotional labour’ thesis and the anticapitalist politics of alienation143 cited
• 2005Bringing emotion to work116 cited
• 2016‘But It's Your Job To Be Friendly’: Employees Coping With and Contesting Sexual Harassment from Customers in the Service Sector116 cited
• 2008