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Investigation of the Perceived Components of the Meal Experience, Using Perceptual Gap Methodology
11 references·8 citing·42 second hop
Investigation of the Perceived Components of the Meal Experience, Using Perceptual Gap Methodology (1996)Investigation of the Perceived Components…Dineserv: A Tool for Measuring Service Quality in Restaurants (1995)Dineserv: A Tool for Measurin…Consumer Expectations and the Measurement of Perceived Service Quality (1993)Consumer Expectations and the…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Lodgserv: A Service Quality Index for the Lodging Industry (1990)Lodgserv: A Service Quality I…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…Assessing the Quality of the Conference Hotel Service Product: Towards an Empirically Based Model (1990)Assessing the Quality of the …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…The practice of hospitality management (1983)The practice of hospitality m…Multiple factor analysis. (1948)Multiple factor analysis.Experience attributes and service quality dimensions of peer-to-peer accommodation in Malaysia (2023)Experience attributes and ser…Customer Perception towards Online Food Delivery Services- Development of Conceptual Model (2022)Customer Perception towards O…Assessing Quality of Food, Service and Customer Experience at a Restaurant: the Case of a Student-Run Restaurant in the USA (2017)Assessing Quality of Food, Se…Is It Competent Enough for Handling Foodservice Quality? From the Students’ Viewpoint of Self-perceived Competence and the Contribution of Hospitality Course (2015)Is It Competent Enough for Ha…Foodscape and Customer’s Future Behavioral Intentions in Casual Dining Restaurant (2013)Foodscape and Customer’s Futu…The effect of knowing a second language and experience working with non-English speakers on job performance (2012)The effect of knowing a secon…Customer Segmentation Based on Dining Preferences in Full-Service Restaurants (2012)Customer Segmentation Based o…Operations management research in the hospitality industry (1998)Operations management researc…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A measure of service quality for retail stores: Scale development and validation (1996)SERVQUAL: review, critique, research agenda (1996)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Practice of Social Research. (1976)Research in Organizational Behavior (1984)The Practice of Social Research (1989)Measuring service quality in the hotel industry: A study in a business hotel in Turkey (2005)Service quality, emotional satisfaction, and behavioural intentions (2009)Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews (2015)Quality Is Free: The Art of Making Quality Certain (1979)An Investigation into the Determinants of Customer Satisfaction (1982)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Use of Service Quality Gap Theory to Differentiate between Foodservice Outlets (1996)A study of hotel guest perceptions in Mauritius (2003)Service quality in Cretan accommodations: marketing strategies for the UK holiday market (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Models of Consumer Satisfaction Formation: An Extension (1988)Service quality in education: a student perspective (1997)Measuring service quality: current thinking and future requirements (1999)Customers’ expectations factors in restaurants (2002)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Zero defections: quality comes to services. (1990)Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry (2001)The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors (2008)Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price (2009)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)An Overview of Psychological Measurement (1978)El análisis factorial exploratorio de los ítems: una guía práctica, revisada y actualizada (2014)Estimation issues with PLS and CBSEM: Where the bias lies! (2016)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1948Multiple factor analysis.1,545 cited
  • 1995Dineserv: A Tool for Measuring Service Quality in Restaurants823 cited
  • 1990Lodgserv: A Service Quality Index for the Lodging Industry489 cited
  • 1993Consumer Expectations and the Measurement of Perceived Service Quality268 cited
  • 1990Assessing the Quality of the Conference Hotel Service Product: Towards an Empirically Based Model125 cited
  • 1983The practice of hospitality management32 cited

Cited by

  • 1998Operations management research in the hospitality industry46 cited
  • 2017Assessing Quality of Food, Service and Customer Experience at a Restaurant: the Case of a Student-Run Restaurant in the USA43 cited
  • 2023Experience attributes and service quality dimensions of peer-to-peer accommodation in Malaysia20 cited
  • 2013

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Foodscape and Customer’s Future Behavioral Intentions in Casual Dining Restaurant
17 cited
  • 2012The effect of knowing a second language and experience working with non-English speakers on job performance14 cited
  • 2012Customer Segmentation Based on Dining Preferences in Full-Service Restaurants14 cited
  • 2022Customer Perception towards Online Food Delivery Services- Development of Conceptual Model13 cited
  • 2015Is It Competent Enough for Handling Foodservice Quality? From the Students’ Viewpoint of Self-perceived Competence and the Contribution of Hospitality Course0 cited