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Cultural Differences of Service Quality and Behavioral Intention in Tourist Hotels

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References

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1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
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1996The Behavioral Consequences of Service Quality11,994 cited
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1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
1983THE GLOBALIZATION OF MARKETS3,411 cited
1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited

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1991

A Multistage Model of Customers' Assessments of Service Quality and Value

2,949 cited

1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing2,718 cited

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2009AN EMPIRICAL STUDY OF BEHAVIOURAL INTENTIONS IN THE TAIWAN HOTEL INDUSTRY50 cited
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2017The Routledge Handbook of Hospitality Marketing33 cited
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